Responsibilities include leading launch-phase customer projects, engaging with value chain customers, influencing internal and external key stakeholders, delivering world class technical support and on-site consultation, collaborate with cross-function team (including sales, marketing, R&D, product management, quality etc.), conducting customer seminars and conference presentations, as well as translating customer insights into actionable development or commercialization opportunities that help achieve business growth goals. Serve as the technical authority on injection molding processes and guide junior team members to provide world‑class technical support for high‑complexity issues, ensuring timely resolution and sustained customer satisfaction; lead troubleshooting including failure analysis, process optimization and implementation support.