Oversee day to day execution of all Performance Work Statement (PWS) tasks, including LMS administration, Tier I–III help desk operations, academic operations support, courseware/content support, technical configuration, data management, training, and surge support. Lead the planning and management of the 5,616 annual labor hour level of effort, including staff scheduling, cross training, and coverage planning to ensure continuous support during 0800–1700 MST core hours.