Lenexa, KS, 66219, United States Employment Type: FT Exempt Required_Degreee: 4 Year Degree Minimum Experience 7 Years Manage Others: Yes Contact Information: Email: careers@waterone.org Description The Manager – IT Operations is accountable for the reliable, secure, and cost-effective delivery of day-to-day technology services across a hybrid environment, including infrastructure, networking, tactical cybersecurity management, and service desk functions. Manages OT operational support and security lifecycle activities, including incident response and escalation, change control, asset inventory, OT specific documentation, and coordinated vulnerability remediation and patching strategies that balance risk, safety, and operational continuity Ensures reliable and secure operation of IT/OT networks including LAN/WAN, Wi Fi, internet edge, remote access/VPN, and network services (DNS/DHCP/IPAM as applicable).