Account ownership and routing changes, inbound credits, duplicate account and contact merges, picklist and field tweaks, user access issues, renewal record discrepancies, cancellation processing, and answering questions about RevOps-owned tools, and knowing which tools are not owned by RevOps and routing the question to the owner of that tool. Hands-on in Salesforce: you're fluent in the Opportunity Quote Product data model, comfortable with reports, list views, and bulk updates, and you've made real configuration changes - fields, picklists, validation rules, page layouts, simple flows - in an org other people depended on.