List any special qualifications & years of experience: Qualification Desired Experience End-user Technical support of Windows environments 5 years Technical support of Windows 10 or Windows 11 5 years Installation and support of Microsoft Office Suite 5 years Deployment and technical support of x86/x64 computers 5 years Desktop Software installation, support, and troubleshooting 5 years Use of remote desktop/remote control tools for remote support 2 years Use of the Microsoft Remote Server Administration Tools 2 years Use of Microsoft MECM/SCCM for software deployment, remote control, and windows updates 1 years Support of iOS or Android mobile devices with an enterprise Mobile device management solution 1 years Support of Omnissa Horizon, VMWare workstation, Microsoft Hyper-V or similar product 1 year Experience in technical writing and documentation 1 year Top 3-4 desired skills required for the position: • Independently perform a variety of desktop support related tasks • Experience in customer service concepts, practices and procedures related to desktop support • Extensive knowledge with desktop technology This position requires extensive knowledge and experience with desktop technology including but not limited to, Windows desktop operation systems, desktop applications, Multi-Function Devices (print/fax/copier/scanner) and mobile devices such as Android phones, iPhones, and/or iPads.