Our client provider of digital technology and transformation, information technology and services Position: Production Support Lead - DataLocation: Hendron , VADuration: 6 Months Job Type: Temporary Assignment Work Type: HybridJob Description:Production Support Lead - DataONE Enterprise Platform (24x7 Ops) Job Title Production Support Lead / Platform Operations Lead - DataONE (24x7 Onshore + Offshore) Location Onsite/Hybrid (US Onshore) + Offshore leadership coordination (India) Experience 10-15+ years overall; 5+ years leading production support/operations teams for enterprise platforms Work Model 24x7 coverage ownership (on-call leadership, shift rotations, incident commander duties).Role Ensure continuous knowledge acquisition and reduce dependency on individuals G) Stakeholder Management & Reporting Provide crisp, outcome-driven status to customer leadership: uptime/availability, incident trends, backlog health, repeat issues, MTTR, change success rate Translate technical problems into business impact and propose corrective actions H) Team Leadership & Delivery Excellence Lead and mentor a multi-discipline team: Data Engineers (platform pipelines) SREs (reliability/observability/automation) .