This position reports to the Director of IT.You will be responsible for:• PROVIDING timely, well-documented Tier 1 and Tier 2 support for staff technology requests, including troubleshooting and follow-through• COMMUNICATING clearly with staff, manage tickets, document issues, and follow requests through to resolution• SUPPORTING macOS devices, Apple hardware, mobile devices, Microsoft 365, Teams, SharePoint, Outlook, OneDrive, Zoom, Zoho One, and related collaboration tools• MANAGING endpoint and account support tasks, including device setup, enrollment, app deployment, inventory updates, compliance checks, provisioning, offboarding, and license changes• TROUBLESHOOTING common identity, access, MFA, connectivity conferencing, copier, peripheral, and office technology issues• MAINTAINING clear documentation, user guidance, knowledge base articles, and runbooks; coordinate with vendors and escalate complex technical, cybersecurity, or infrastructure issues as neededWhat qualifies me to be considered?• Minimum 2 years of experience supporting macOS and Apple hardware in an enterprise, nonprofit, education, government, or similar organizational environment; 3 or more years preferred• Minimum 2 years of experience administering or supporting Microsoft 365 services• Candidates should be able to troubleshoot common connectivity issues involving Wi-Fi, VPN, DNS, DHCP, and general network access• Candidates should understand user provisioning, access management, MFA, and basic identity workflows, preferably in Microsoft Entra ID• Candidates must be able to use an ITSM or helpdesk ticketing platform to document, prioritize, track, and resolve staff support requests*Note: This position is hybrid with work from home flexibility.