This role serves as the primary local subject matter expert for SMART operations, helping branches successfully deploy, maintain, troubleshoot, and manage SMART solutions while ensuring consistent alignment between branch operations, field service, back office, sales, customer experience, and platform leadership. The SMART Program Lead should maintain a close line of communication with SMART Inc., AXNA SMART Operations, Anticimex Innovation Center, Group SMART Support, and platform leadership to support updates, platform-level projects, product improvements, training needs, and escalation resolution.