Understanding of database structures and SQL; • Knowledge of and skill to operate the applications supported, which include SQL Queries, Windows, Outlook and Microsoft word, Excel, Access, and PowerPoint; • Familiarity with ERP Systems preferred; • Initiative and follow-through, including the ability to complete an assignment from start to finish and provide follow-up and documentation; • Strong problem solving and analytical skills; • Ability to communicate effectively and respond to questions and requests; • Effective written communication skills using appropriate business English; • Computer literacy to use business software, the Internet, enter data/retrieve data; • Human relations skills to build effective working relationships; • Demonstrated customer service, problem solving and common sense skills. Employees in this job class work directly with customers and users to define, analyze and resolve system and network problems of up to moderate complexity; for example, network outages, computer/system outages, or desktop and telecom equipment replacement.