Specific responsibilities include, but are not limited to, the following: Essential Job Functions: Complete orders efficiently, accurately, and on time to meet scheduled delivery requirements Process orders and allocate materials Read basic hardware templates to determine machining requirements and fire label requirements Identify issues with orders and provide solutions or corrections Verify data integrity before order is released to production Develop and maintain constructive and cooperative working relationships with others Communicate with customers to resolve conflicts between customer requests and state and federal building codes and regulations Review blueprints / drawings, CAD designs and elevations; discuss manufacturing capabilities with engineering, architects, contractors, and customers Process order revisions and suggest alternative products when appropriate Cross train to increase technical knowledge base and to assist with the entry of technical specifications on orders across multiple product lines Relay order information to purchasing, manufacturing, sales, and production control Build and maintain customer relationships Assist the Claims Department in resolving customer complaints and special requests Other duties as assigned Position Requirements Qualifications: Ability to add, subtract, multiply, and divide in all units of measurement, using whole numbers, common fractions, and decimals Microsoft Office skills Eager and willing to gain knowledge of door products and processes Able to work independently Knowledge of administrative and clerical procedures and systems, such as word processing, managing files and records, and other office procedures and terminology Knowledge of principles and processes for providing customer service Excellent verbal and written communication skills Time management skills to meet or exceed department productivity goals Multi-tasker with strong organizational and word processing skills Attention to detail Reliable Ability to work in a fast-paced environment Physical Requirements Tolerance for sitting long periods of time. VT Industries, Inc., is North America’s leading manufacturer of architectural wood doors for commercial and residential applications, the largest post-form laminate countertop manufacturer in the United States, as well as a leading source for butcher block countertops and other architectural wood products.