Requirements • 2–5 years of experience in IT support or helpdesk roles • Strong troubleshooting skills and a customer service mindset • Solid understanding of computers and software • Basic knowledge of networking concepts (entry-level is acceptable) • Experience with IT helpdesk/ticketing systems • Ability to train end-users effectively • Strong communication and interpersonal skills • Experience documenting procedures and technical stepsVaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs.