Serve as a primary point of contact for technology support, diagnosing, prioritizing, documenting, and resolving incidents and service requests related to endpoint devices, software applications, identity and access management, collaboration platforms, network connectivity, and approved artificial intelligence tools. Troubleshoot endpoint, printing, audiovisual, wired and wireless network, VPN, member-management, point-of-sale, door-access, and facility-technology issues within service desk scope; escalate issues requiring specialized expertise or elevated access.