Partners with support, Mac engineering, executive support, trading floor and contact center teams to test devices against their business needs, and works with vendors such as HP, Dell, Lenovo, Kensington and EPOS on pilots, firmware, roadmap briefings and pricing inputs. Packages, tests and deploys BIOS, firmware and driver updates in waves across 30,000 Windows devices, and works with the OS deployment team so newly certified models have the drivers they need.