Performs routine analysis, configuration, and documentation of telephone systems, including phone moves, adds, and changes, configuring voicemail and provisioning long-distance access codes for end users; Proactively monitors, troubleshoots, diagnoses, and escalates application, network, and server-related issues per established procedures; Assist IT professionals in installing cabling systems, network equipment, and uninterruptible power supply backups; Maintain and manage print queues and pay for print system. Serve as a point of escalation for technicians and helpdesk workers: Answering questions and assisting with escalation; Train students and temporary workers on help desk applications and processes; Prepare, image, and deploy new desktops, laptops, peripherals, and AV equipment; Provide in-person support and troubleshooting for classrooms, offices, printers, and network issues; Assist IT staff with implementing new software, hardware, and other projects.