Broad awareness of customer workloads and use cases, including performance, availability, and scalability + Experience analyzing issues holistically, from the application tier through the database, down to the storage + Genuine desire to help people + Ability to think on your feet, remain calm under pressure, and solve problems in real-time + Desire and ability to rapidly learn a wide variety of new technical skills + Collaboration: willingness and ability to get help from team members when required, and the good judgment to know when to seek help **Bonus Points** + Experience managing large scale databases (e.g. It's important for candidates to check off these boxes: + Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting + Should have a good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.) + Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching + Experience building and maintaining complex mission-critical production database systems + Be able to read code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js,