Responsibilities: • Support a multi-shift operation in a manufacturing plant • Must be able to work on site with flexible hours in support a multi-shift operation and support weekend production when necessary • Provide technical support (IT Applications, Infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout a manufacturing space • Interface with corporate IT and business owners to prioritize improvement efforts • Support Plant Floor Systems / Corporate teams in resolving incidents; provide triage, execute business continuity plans, support escalations, and provide “hands and feet” support with our international support team (DBA, Server Operations, Ops Control, Network Operations, etc) • Focus on the integration / long term maintenance of applications and hardware • Assist the Site IT Manager with managing assignments and workload • Develop, maintain, and share accurate support documentation • Support of local network equipment in a Cisco based environment • Support of local servers across both physical and virtual environments in a Windows and Linux based ecosystem • Support of Factory of Tomorrow deployments and expansion efforts utilizing IIOT, iOS, software-defined network, mobile, and Android based equipment. The successful candidate will have or be willing to quickly learn the following: • Microsoft Windows and Linux server administration experience • Cisco routers and switches experience, including basic staging, troubleshooting and cabling • Cisco software-defined architecture (SDA) troubleshooting and implementation experience • Microsoft SharePoint, Azure / InTune, and Active Directory / ADFS experience • VMWare vSphere experience • Microsoft Windows client OS experience • Microsoft Office365 experience • Apple iOS, iPhones, iPads experience • Android device experience • Computer, printer, handheld terminal, monitor, and other peripheral support experience.