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You will troubleshoot common hardware, software, and connectivity issues while delivering excellent customer service and maintaining professionalism in a fast-paced setting. We are partnering with a nationally recognized industry leader to hire a Level I Support Analyst for an on-site role in the Fargo, North Dakota area.

Level I Support Analyst for Premier National OrganizationWe are partnering with a nationally recognized industry leader to hire a Level I Support Analyst for an on-site role in the Fargo, North Dakota area. This is a full-time contract position with a solid potential to convert to a direct hire opportunity based on performance and business needs.This is an excellent opportunity for someone looking to grow their IT career in a supportive environment where training is provided and attitude matters more than certifications. If you are dependable, eager to learn, and ready to build your IT career with a respected national organization, we want to hear from you.Training will be provided. Prior IT experience or certifications is helpful but not required.Location: On-Site – Fargo, North Dakota AreaPosition Type: Full-Time Contract (Potential for Direct Hire)________________________________________Position OverviewThe Level I Support Analyst will provide front-line technical support to end users in a Microsoft-based environment. You will troubleshoot common hardware, software, and connectivity issues while delivering excellent customer service and maintaining professionalism in a fast-paced setting.________________________________________Key Responsibilities• Provide Level I technical support for desktops, laptops, and mobile devices• Troubleshoot Microsoft Windows operating system and Microsoft Office issues• Perform Active Directory password resets and basic account management• Support Android and Apple mobile devices• Resolve network connectivity and basic VPN issues• Document incidents and resolutions in the ticketing system• Escalate complex issues to higher-level support teams as needed• Deliver exceptional customer service with patience and professionalismQualifications• Basic understanding of Microsoft Windows environments• Familiarity with mobile devices (Android and Apple)• Ability to troubleshoot basic connectivity issues• Strong communication and customer service skills• Dependable, punctual, and consistent work ethic• Positive attitude and willingness to learn• A positive, team-oriented mindset• A genuine interest in technology and problem-solvingPreferred but Not Required:• Prior help desk or IT support experience• Exposure to Active Directory• Entry-level IT certifications (CompTIA A+, etc.)Apply to this position by simply clicking the APPLY button belowKey Responsibilities• Provide Level I technical support for desktops, laptops, and mobile devices• Troubleshoot Microsoft Windows operating system and Microsoft Office issues• Perform Active Directory password resets and basic account management• Support Android and Apple mobile devices• Resolve network connectivity and basic VPN issues• Document incidents and resolutions in the ticketing system• Escalate complex issues to higher-level support teams as needed• Deliver exceptional customer service with patience and professionalism

The Thor Group

Level I Support Analyst

Analysis Skills

Android

Apple

Communication Skills

Customer Support/Service

Desktop PC

Help Desk

Identify Issues

Information Technology & Information Systems

Laptop PC

Microsoft Active Directory

Microsoft Office

Microsoft Product Family

Microsoft Windows Operating System

Microsoft Windows System Administration

Mobile Devices

Network Connectivity

Network Support

Problem Solving Skills

Sales Management

Team Player

Technical Support

VPN (Virtual Private Network)

cb_wl_jobs_master

OTHER

FEED

This internship is a great fit if you're studying IT, computer science, or cybersecurity (or just really into tech) and want real‑world experience that actually matters. Want hands‑on experience with servers, networks, and cybersecurity while learning from a supportive team?.

<div><h3>About the Role</h3>Are you curious about how IT systems work behind the scenes? Want hands‑on experience with servers, networks, and cybersecurity while learning from a supportive team?Packet Digital is looking for a Systems Administrator Intern who's excited to learn, problem‑solve, and grow their IT skills. You don't need to know everything - we're looking for someone who's motivated, reliable, and eager to dive in.This internship is a great fit if you're studying IT, computer science, or cybersecurity (or just really into tech) and want real‑world experience that actually matters.<hr/><h3>What You'll Do</h3>You'll work alongside our IT team and help keep things running smoothly. Some of the things you'll get exposure to include:<ul><li>Helping manage and monitor Windows and Linux servers</li><li>Setting up user accounts, permissions, and basic access controls</li><li>Assisting with Google Workspace, Microsoft 365, and other everyday IT tools</li><li>Supporting network monitoring and troubleshooting</li><li>Learning about cybersecurity best practices and compliance efforts (like CMMC)</li><li>Helping deploy laptops and IT equipment for employees</li><li>Creating and updating IT documentation so things stay organized</li><li>Jumping in on other IT projects as you learn more</li></ul>This role is all about learning by doing, with guidance and mentorship along the way.<hr/><h3>What We're Looking For</h3>You don't need years of experience - just a solid foundation and a willingness to learn.You'll do well if you:<ul><li>Have basic knowledge of Windows or Linux</li><li>Understand (or want to learn) networking basics like IPs, DNS, and DHCP</li><li>Are interested in cybersecurity and IT infrastructure</li><li>Enjoy problem‑solving and figuring things out</li><li>Can communicate clearly and document what you learn</li><li>Show up curious, dependable, and ready to learn</li></ul>Bonus points (but not required):<ul><li>You're pursuing or recently completed a degree in IT, Computer Science, or Cybersecurity</li><li>You've played around with cloud platforms like AWS or Azure</li><li>You've had a help desk job, class project, or previous internship</li><li>You've done any scripting, automation, or database work</li></ul><hr/><h3>Why Packet Digital?</h3><ul><li>Real hands‑on experience (not just busy work)</li><li>Supportive, collaborative team environment</li><li>Opportunity to build skills that translate directly to a full‑time IT career</li><li>Exposure to enterprise systems, security, and compliance</li><li>A place where asking questions and learning is encouraged</li></ul><hr/><h3>The Details</h3><ul><li>On‑site internship at Packet Digital</li><li>Collaborative, inclusive work environment</li><li>Great opportunity for students or early‑career professionals</li></ul></div>

Packet Digital, LLC

IT System Administrator - Intern

Access Control

Amazon Web Services (AWS)

Best Practices

Cloud Computing

Computer Science

Computer Skills

DHCP (Dynamic Host Configuration Protocol)

DNS (Domain Name System)

Documentation

Enterprise Protection

Information Systems/Technology IS/IT Administration

Internet Security

Intrusion Prevention Systems

Linux Operating System

Microsoft Windows Azure

Microsoft Windows Server

Network Administration/Management

Network Monitoring

Organizational Skills

Scripting (Scripting Languages)

Systems Administration/Management

User Account Administration

Talent Acquisition

Technical Expertise: Strong grasp of business technology principles with a preference for industry certifications in computing, networking, and security. Communication & Service: Excellent verbal and written communication skills dedicated to delivering high-quality customer service and clear documentation.

Technical Expertise: Strong grasp of business technology principles with a preference for industry certifications in computing, networking, and security.Software Proficiency: Expert in Windows OS, Microsoft 365 services, and advanced troubleshooting for Office applications and web-based platforms.Specialized Troubleshooting: Skilled in resolving hardware and software issues for mainstream products and specialized sleep diagnostic equipment.Security & Integrity: Proven familiarity with database and network security systems, focused on maintaining data confidentiality and system integrity.Experience: Over three years of customer service experience and a background as an IT Help Desk Technician, honing advanced problem-solving skills.Communication & Service: Excellent verbal and written communication skills dedicated to delivering high-quality customer service and clear documentation.Regulatory Compliance: Committed to following legal requirements and maintaining meticulous records of all technical processes and procedures.Professional Mindset: A collaborative team player who thrives on constructive feedback, accurate task execution, and continuous learning of new technologies.RequirementsTechnical Expertise: Strong grasp of business technology principles with a preference for industry certifications in computing, networking, and security.Software Proficiency: Expert in Windows OS, Microsoft 365 services, and advanced troubleshooting for Office applications and web-based platforms.Specialized Troubleshooting: Skilled in resolving hardware and software issues for mainstream products and specialized sleep diagnostic equipment.Security & Integrity: Proven familiarity with database and network security systems, focused on maintaining data confidentiality and system integrity.Experience: Over three years of customer service experience and a background as an IT Help Desk Technician, honing advanced problem-solving skills.Communication & Service: Excellent verbal and written communication skills dedicated to delivering high-quality customer service and clear documentation.Regulatory Compliance: Committed to following legal requirements and maintaining meticulous records of all technical processes and procedures.Professional Mindset: A collaborative team player who thrives on constructive feedback, accurate task execution, and continuous learning of new technologies.

Pierce Technology Corp

IT Support Desk Technician

Computer Certifications

Computer Networks

Information/Data Security (InfoSec)

Network Security

Network Systems

Presentation/Verbal Skills

Record Keeping

Regulatory Compliance

Regulatory Requirements

Writing Skills

Workable

MedBridge partners with hospitals and physician practices to offer comprehensive fully-integrated services for patient identification, testing, diagnosis, treatment and long-term care management of patients with sleep disorders. Demonstrated working knowledge of technology principles and techniques relevant to a business environment, with preference for certifications/licenses/registrations in computer, networking, and security fields.

IT Support Desk Technician Fargo, ND (On Site) This is not a remote role and you must live in the Fargo area. MedBridge Healthcare Full Time | Monday – FridayMedBridge is a leading provider of sleep laboratory management services and sleep therapy. MedBridge partners with hospitals and physician practices to offer comprehensive fully-integrated services for patient identification, testing, diagnosis, treatment and long-term care management of patients with sleep disorders.Position SummaryThe role of the IT Support Desk Technician entails the meticulous planning, organization, and execution of technology implementations, complemented by the provision of steadfast support to both internal and external users.Primary Duties<ul><li>Offer comprehensive guidance to employees, both remotely and in person when necessary, covering system configuration, troubleshooting, and maintenance procedures.</li><li>Listen attentively to employee concerns and inquiries, delivering optimal solutions and recommendations.</li><li>Prioritize employee satisfaction as the focal point of all communications, escalating unresolved issues to the appropriate level for resolution.</li><li>Conduct proactive communication with managers regarding potential actions at partner sites, aiming to enhance information flow and deliver superior service.</li><li>Demonstrate exceptional written and verbal communication skills in all interactions.</li><li>Maintain accurate inventory and asset tracking records for all technology-related equipment, encompassing both software and hardware components essential for sleep services functionality.</li><li>Ensure the availability of up-to-date documentation for all systems, facilitating efficient troubleshooting and maintenance processes.</li><li>Conduct thorough analyses of the impact of new or evolving technologies, devising strategies and recommendations for optimizing current systems.</li><li>Foster collaborative relationships with laboratories on network-related matters, operational procedures, sleep diagnostics, and system functionalities.</li><li>Execute equipment installations and coordinate lab changes and relocations at partner sites, liaising with Sleep Facility Managers and the VP of IT.</li><li>Coordinate training sessions for employees on new equipment and software upgrades, ensuring smooth transitions and optimal utilization.</li><li>Perform regular equipment upgrades, maintenance tasks, and scheduling adjustments at various sites to maintain operational efficiency.</li><li>Demonstrate flexibility in travel requirements, being able to travel throughout the company's service area on short notice, with occasional overnight stays as needed, averaging 1-3 days of travel per month.</li></ul>Qualifications<ul><li>Demonstrated working knowledge of technology principles and techniques relevant to a business environment, with preference for certifications/licenses/registrations in computer, networking, and security fields.</li><li>Excellent communication skills, both written and verbal, fostering effective interactions with colleagues and clients.</li><li>Proficiency in Windows Operating System and Microsoft Office applications, including Microsoft 365 Services and web-based platforms.</li><li>Commitment to delivering exceptional customer service, ensuring compliance with regulatory and legal requirements, and meticulously documenting processes and procedures.</li><li>Proven ability to make timely and informed decisions, coupled with adept troubleshooting skills for mainstream applications such as Office, online apps, and Microsoft products, as well as sleep diagnostic equipment.</li><li>Sound understanding of Internet and email usage, with the capability to multitask effectively and troubleshoot complex software and hardware issues.</li><li>Familiarity with database and networking security systems, demonstrating competence in maintaining data integrity and system confidentiality.</li><li>Exceptional problem-solving abilities, cultivated through at least three years of customer service experience and prior roles as an IT Help Desk Technician.</li><li>Collaborative and team-oriented mindset, receptive to constructive feedback and committed to continuous learning and adaptation to new technologies and systems.</li><li>Consistent focus on accuracy and attention to detail, ensuring precise execution of tasks and deliverables.</li></ul> Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>The employee is regularly required to stand, walk, and sit, talk, and hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.</li><li>The employee is required to use his/her hands to operate office equipment.</li><li>The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.</li></ul>Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.In the performance of this job, the employee may be exposed to chemical vapors such as acetone, ether, or glutaraldehyde. There may also be incidental skin contact with these substances. Personal protective (PPI) equipment such as gloves and eye protection must be used as appropriate to the task being performed.OSHA Classification System for Evaluation Potential Exposure to Blood Borne PathogensThis position will involve NO exposure to blood, body fluids, or infectious materials.EQUAL EMPLOYMENT OPPORTUNITY / AFFIRMATIVE ACTION EMPLOYER: MedBridge Healthcare LLC, and its subsidiaries, are dedicated to providing equal opportunities to all individuals regardless of race, color, religion, ethnic or national origin, gender, age, disability, sexual orientation, gender identity, gender expression, veteran's status, or any other factor that is a prohibited consideration under applicable law.Requirements:None

Medbridge Healthcare

IT Support Desk Technician, Fargo ND (In Person Position)

Asset Management

Blood-Borne Pathogens

Data Quality

Detail Oriented

Employee Orientation

Equipment Maintenance/Repair

Establish Priorities

Facilities Management

Hardware Components

Healthcare

Hospital

Inventory Management

Laboratory

Laboratory Management

Lift/Move 25 Pounds

Lift/Move 50 Pounds

Long-Term Care

Maintain Compliance

Multitasking

OSHA

Office Equipment

Operations Processes

Patient Care

Physical Demands

Service Delivery

Sleep Disorders

Sleep Laboratory

Software Administration

Software Upgrades

Systems Analysis

Technical Strategy

Testing

Training/Teaching

Travel Industry

Willing to Travel

Comeet

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Level I Support AnalystThe Thor Group

IT System Administrator - InternPacket Digital, LLC

IT Support Desk TechnicianPierce Technology Corp

IT Support Desk Technician, Fargo ND (In Person Position)Medbridge Healthcare

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