In this role, you will be part of a team providing mostly phone/remote support for 1700+ users with issues involving Windows 11, Active Directory, MS Office 2016/365, Outlook, Citrix, VPN, mobile devices, MobileIron MDM, Intune, Zoom, and iManage document management. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.