Ability to physically sit at a desk for extended periods and operate a computer; ability to listen and speak clearly on the phone and in person; ability to lift, carry, push, or pull up to 25 pounds occasionally for equipment setup and moves; close mental and visual attention required for data analysis and computer work; and ability to reach, push, pull, stand, walk, stoop, kneel, and crouch as needed for equipment installation and maintenance. The IT Support Specialist serves as a primary point of contact for end-user technical support, manages incidents and service requests through Freshservice while meeting established SLAs, and supports endpoint management, Microsoft 365 administration, user lifecycle management, phone system support, and compliance with BradyPLUS IT security policies.