Maintains appropriate records, files, and documentationResponds to support requests and takes necessary steps to resolve problemsDocuments support issues and solutionsRemote problem-solving through use of remote connection toolsDiagnoses Windows and PC hardware issuesLaptop, tablet, cell phone configurations and deploymentsBasic troubleshooting of LAN and connectivity issuesPerforms data migrations and assists in data restorations on local devices. Must be able to wear personnel protective equipment (i.e., hard hat, safety glasses, gloves, high visibility vest, safety harness, etc.) when requiredRepetitive use of arms, hands, and fingersPossess good vision/hearing (normal or corrected)Ability to work while sitting or standing for long periodsMust be able to lift up to 20 pounds at times.