Domestic travel could be required Some local travel will be required Perform other duties and special projects as assigned Qualifications:Experience with Office365 administration and supportTroubleshooting network and wireless issuesExperience supporting Windows 7 and Windows 10Technical certificates are a plusRequired Skills:Must be customer-service and results oriented, an experienced problem solver who seeks assistance, when necessary, a self-starter with excellent oral and effective written communication skills, able to handle multiple tasks simultaneously and an experienced decision maker Minimum 2-4 years of experience with computer systems support, helpdesk support, computer deployment and imaging. Analyzes and tests new hardware / software configurations Provide technical support for local and remote laptop users including rebuild, reimage, remote support, and VPN support Assist the technical lead with projects from implementation through testing and production Must be able to effectively communicate with users at all skill levels and document unique issues and solutions in a support knowledgebase or procedure/policy documents Accurately update applications, websites, and content management systems Accurately update and maintain electronic records with current data.