Technical Skills: Strong experience in: Windows 10 / Windows 11 administration Microsoft Office / Microsoft 365 Active Directory / Azure AD Endpoint management tools (SCCM / Intune) Basic networking (TCP/IP, DNS, DHCP) Experience working with ITSM tools (ServiceNow, Remedy, Jira, etc.). Familiarity with endpoint security tools-anti-virus, device encryption, Trend micro Work closely with other functional teams for escalated issues.