SR. Desktop Engineer Veloc Inc.SR. Desktop EngineerChesapeake, VAFull timeThe IT Service Delivery Administrator will provide strong desktop support and IOS and MAC support both onsite and remotely to our clients who have critical response time requirements for their business technology systems. This role requires advanced troubleshooting skills, a strong customer-service mindset, and the ability to collaborate with high-level executives in a professional and discreet manner.
Data Analyst / Dashboard Developer (Secret Clearance) System OneData Analyst / Dashboard Developer (Secret Clearance)23665, VAIntegrate data feeds from training systems, token management platforms, help desk operations, and workflow development pipelines into a unified dashboard accessible to the Contracting Officer's Representative (COR) and ACC leadership without requiring manual reports from the Program Manager. Build a?real-time performance intelligence system?that enables proactive decision-making, identifies emerging risks before they become performance failures, and demonstrates mission value through documented metrics.
Cyber/IT System Desktop Customer Support Decision TechnologiesCyber/IT System Desktop Customer SupportVIrginia Beach, VirginiaThe ideal candidate is a self-motivated professional with strong communication skills, a service-oriented mindset, and experience supporting secure government IT environments. This role provides hands-on IT and desktop support for Navy Marine Corps Intranet (NMCI) and Research, Development, Test & Evaluation (RDT&E) environments.
IT Technical Support Specialist - Hybrid Sentara Healthcare IncIT Technical Support Specialist - HybridVAThe Specialist will be responsible for troubleshooting and resolving technical problems, documenting support activity, escalating complex issues, and providing user-friendly guidance to non-technical users. This role will be primarily call center-based, providing remote technical support for hardware, software, and network-related issues through inbound and outbound calls, with a heavy focus on inbound volume.
IT Support Engineer (Windows & End User Services) for NATO with security clearance WLGIT Support Engineer (Windows & End User Services) for NATO with security clearanceNorfolk, VirginiaIn this critical frontline role, you will serve as the primary interface for multinational end-users—including senior leadership and VIPs—delivering white-glove technical support within a secure NATO environment. We are seeking a highly motivated and customer-focused Senior ICT Technician to join the User Support Section at CSU Norfolk.
IT Support Premier Parks, LLCIT SupportVirginia Beach, VAMonitor antivirus software and updates and repair computers infected with spyware, adware and/or viruses. Computer skills including Microsoft Office, basic networking and POS concepts.
IT Help Desk RQ ConstructionIT Help DeskVirginia Beach, VA$29–$35 / hourFull timeWe offer a comprehensive range of capabilities - including construction management, architectural design, trade services, virtual design and construction, and LEED/sustainable design - and routinely deliver projects valued between $30 million and $100 million. Additionally, all candidates must successfully pass a drug screening and commercial criminal background check, including a stricter Department of Defense background check, for access to job site at military base (if applicable for position being hired for).
Student Worker or Graduate Assistant (IT Help Desk) - Regent University students only Regent UniversityStudent Worker or Graduate Assistant (IT Help Desk) - Regent University students onlyVirginia Beach, VAResponsibilities: Provide software, hardware, and systems support to Regent University faculty, staff, and students by responding to support calls, voice messages, and e-mail directed to the Help Desk. Student Worker or Graduate Assistant (IT Help Desk) - Regent University students only.
Desktop Support Technician - SECRET Clearance NTT DATA Services, LLCDesktop Support Technician - SECRET ClearanceNewport News, VA$83,520–$125,280 / yearNTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. The Field Services Technician & Local Registration Authority (LRA) provides critical identity, credential, and access management (ICAM) services while also delivering hands‑on technical support to end users across the campus.
NewDesktop Support Technician LeidosDesktop Support TechnicianVirginia Beach, VA$24–$27 / hourMust have normal color vision to identify different colors of wires and cables; must have correctable vision to 20/20 or better so you can see objects and information displayed in schematics, test equipment, and computer monitors; must have depth perception to be able to judge distance between objects to work safely on ladders and in confined spaces; must be able to use and read digital test equipment such as OTDR (optical time-domain reflectometer). Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport.
Veteran and Military Spouse IT Network Fortuna BMCVeteran and Military Spouse IT NetworkNorfolk, VAContractorFortunaBMC, a Veteran-Owned Business, is a staffing agency that partners with clients across the public sector to deliver highly skilled IT professionals supporting essential government programs and technology initiatives. By joining our network, you position yourself for priority consideration for new roles with our public and private sector clients.
IT - Bench/Field Service Technician (Entry/Mid-Level) TSO IT LLCIT - Bench/Field Service Technician (Entry/Mid-Level)Virginia Beach, VA$20–$25 / hourNtegra IT is a Virginia Beach–based Managed Services Provider (MSP) focused on delivering secure, reliable, and modern IT solutions for businesses throughout the Hampton Roads region. We specialize in Microsoft 365, cloud infrastructure, cybersecurity, and managed IT services that help organizations operate efficiently while protecting their data and systems.
Help Desk Support Tech Indel Power Group LLCHelp Desk Support TechPortsmouth, VAThe Help Desk Technician will interact with all levels and departments within our company to provide technical advice, troubleshoot, and support users. Western Branch Diesel, a subsidiary of Indel Power Group, has an opening for a Help Desk Technician at our location in Portsmouth, VA.
Tier 3 Support Technician StratAcuity Staffing Partners IncTier 3 Support TechnicianHampton Roads, VA$80,000–$95,000 / yearIn terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. You will support Microsoft 365 applications, Windows devices, user accounts, and enterprise productivity tools in a fast-paced environment where teamwork, communication, and continuous learning are highly valued.
Desktop Support Technician Leidos Holdings IncDesktop Support TechnicianNorfolk, VA$24–$27 / hourMust have normal color vision to identify different colors of wires and cables; must have correctable vision to 20/20 or better so you can see objects and information displayed in schematics, test equipment, and computer monitors; must have depth perception to be able to judge distance between objects to work safely on ladders and in confined spaces; must be able to use and read digital test equipment such as OTDR (optical time-domain reflectometer). Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport.
Desktop Support Manager Langley Federal Credit UnionDesktop Support ManagerNewport News, VirginiaDevelops, coaches, and trains department for continuous assessment and calibration to ensure performance expectations are met and proper staffing levels are maintained for Service Desk and Desktop Support staff. Manages the Information Technology Service Management (ITSM) program which includes Desktop Support and Service Desk operations (incident/request ticket management, etc.).
IT Services Manager ZIM Integrated Shipping Services Ltd.IT Services ManagerVirginia Beach, VAManage technical support, desk technical services, help desk services via service Tickets and act as a hands-on technician by providing fully-fledged technical services to users around the region with effective SLA compliance. Lead IT Facility manager to oversee and execute IT office relocations, migration projects and IT vendor sourcing, negotiations and contracting.
IT Services Manager ZIMIT Services ManagerVirginia Beach, VAManage technical support, desk technical services, help desk services via service Tickets and act as a hands-on technician by providing fully-fledged technical services to users around the region with effective SLA compliance. Lead IT Facility manager to oversee and execute IT office relocations, migration projects and IT vendor sourcing, negotiations and contracting.
Junior Computer User Support Specialist DecisionPoint | CortekJunior Computer User Support SpecialistPortsmouth, Virginia$25–$28.85 / hourFull timeHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience.
Now Hiring IT and Telecom Field Technicians Hardy IndustriesNow Hiring IT and Telecom Field TechniciansNewport News, VirginiaHardy Industries puts into practice years of providing Technical services to institutions and business' ranging from Retail to Telecommunications and brings new versions of these services to you with a new twist. This role goes far beyond basic helpdesk tasks — one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block.
Talent Pool – Future Opportunities at Endurance IT Services Endurance IT ServicesTalent Pool – Future Opportunities at Endurance IT ServicesVirginia Beach, VirginiaAbout Us : Endurance IT Services provides Managed IT Services, Cybersecurity Solutions, and IT Consulting to help businesses stay secure and productive. Stay Connected: Follow us on LinkedIn and visit https://endurance -it.zohorecruit.com/jobs/Careers for updates on new openings.
Now Hiring IT and Telecom Field Technicians HARDY INDUSTRIESNow Hiring IT and Telecom Field TechniciansPortsmouth, VAThis role goes far beyond basic helpdesk tasks — one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. AMG Tech Support is seeking skilled, driven technicians to support our growing national client base.
Ambulatory/HOD IT Manager Sentara Healthcare IncAmbulatory/HOD IT ManagerVirginia Beach, VAThe Epic Ambulatory/HOD IT Manager is responsible for leading the design, implementation, optimization, and support of Epic application solutions for physician practices, hospital outpatient departments, as well as the management of key third-party clinical applications, including Natus Neuroworks and Polysmith. The manager partners closely with providers, nursing, operational leaders, and vendors to translate clinical workflow needs into effective Epic and third-party system solutions.
Tier 2 IT System Administrator (Active Top-Secret Clearance) AkimaTier 2 IT System Administrator (Active Top-Secret Clearance)Portsmouth, VA$100,000–$120,000 / yearThis role supports Windows domain administration, virtual machine deployments, endpoint infrastructure, STIG implementation, and continuous monitoring activities within secure DoD lab environments. The Tier 2 IT System Administrator serves as an escalation point beyond Tier 1 and works closely with engineers and cybersecurity personnel to ensure operational reliability and compliance.
DOD Skillbridge - Support Desk Engineer Endurance IT ServicesDOD Skillbridge - Support Desk EngineerVirginia Beach, VirginiaWe are seeking active duty military personnel looking for an internship through Skillbridge as a Support Desk Engineer to join our team. Ensure all troubleshooting efforts, conversations with clients, vendors, and co -workers are properly recorded on the ticket.
OIS Fleet Support / Help Desk Service Administrator EntarianOIS Fleet Support / Help Desk Service AdministratorYorktown, VirginiaOverview/ Job Responsibilities: Entarian is looking for a Help Desk Service Manager to support the Naval Supply Systems Command (NAVSUP) Ordnance Information System (OIS) to provide technical expertise on a mission-critical program whose purpose is to develop, modernize, enhance, operate, and maintain services for OIS mission critical systems. In this role, you will be the central point of contact for fleet customers, manage the OIS support mailbox, monitor fleet synchronization compliance, maintain help desk ticketing actions, and ensure accurate communication between fleet users and OIS ship install/field technicians.
Fleet Technical/Network Support Rep-Ship Rider III- Multiple Locations V2X IncFleet Technical/Network Support Rep-Ship Rider III- Multiple LocationsVAExperience: At least three (3) years' of experience with DOD C4ISR systems which includes 24/7/365 help desk support, conducting training, on-site technical support, and underway/deployed CVN's, LSD's, LHA's, DDG's, CVW's, MAG's, MEF's, or USN/USMC Squadrons. We have multiple opportunities for NavMPS CSR -Shiprider positions: The NavMPS CSR -Shiprider will deploy on board us Naval vessels for extended periods of time, to include applicable work-up cycle and deployment underway periods.
Operations Support Technician – Technical Writer LeidosOperations Support Technician – Technical WriterNorfolk, VirginiaUnder the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.
Operations Support Technician - Technical Writer Leidos Holdings IncOperations Support Technician - Technical WriterNorfolk, VA$25–$28 / hourUnder the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.
NewInstallation and Fielding Support EntarianInstallation and Fielding SupportNorfolk, VirginiaThis role will support the delivery of the following to the LOG IT Portfolio: the integration of common capabilities, data, and support services, improvement of service performance and reduction of operational costs through the reduction/elimination/automation of duplicative services, capabilities, and data sets, and an Integrated Platform and DevSecOps Pipeline, and Continuous Capability Modernization, Deployment, and Support (CMDS). Provide weekly interface and participation with PMW-200 applications Central Design Activity (NIWC) on various topics; Advance Planning Group activities, USMC installation coordination, DAP and IAVA support, IA actions, NTCSS Virtual Environment upgrades, Help Desk Support, and Proof-In testing.
Sr Help Desk Specialist /Installer SEV1TECH INCSr Help Desk Specialist /InstallerVAPerforming deploy/install OIS Retail Partial Connectivity Installation tasks/services to the approved sites, including Consolidated Afloat Networks and Enterprise Services (CANES), Integrated Shipboard Network System (ISNS) OIS ship installs/re-install where new hardware is being installed, and the Marine Corps tactical network. Sev1Tech is looking for a Senior Help Desk Specialist / Ashore/Afloat Installer for the Naval Supply Systems Command (NAVSUP) Ordnance Information System (OIS) to provide technical expertise on a mission-critical program whose purpose is to develop, modernize, enhance, operate, and maintain services for OIS mission-critical systems.
NewProgrammer Analyst IV - Endpoint Architect City of NorfolkProgrammer Analyst IV - Endpoint ArchitectNorfolk, VA$67,155.13–$77,062.06 / yearThis includes: understanding the purpose, features, functions and use of the application; installing, updating and maintaining application software on the workstations; testing for correct operation and functionality; documenting automated and manual processes; monitoring system access, availability and efficiency; identifying, troubleshooting and solving system problems; creating and running queries and reports from system data; monitoring and interpreting data from the queries and reports and recommending action; training users on system use as needed. Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
Sr Help Desk Specialist / Installer EntarianSr Help Desk Specialist / InstallerYorktown, VirginiaPerforming deploy/install OIS Retail Partial Connectivity Installation tasks/services to the approved sites, including Consolidated Afloat Networks and Enterprise Services (CANES), Integrated Shipboard Network System (ISNS) OIS ship installs/re-install where new hardware is being installed, and the Marine Corps tactical network. Overview/ Job Responsibilities: Entarian is looking for a Senior Help Desk Specialist / Ashore/Afloat Installer for the Naval Supply Systems Command (NAVSUP) Ordnance Information System (OIS) to provide technical expertise on a mission-critical program whose purpose is to develop, modernize, enhance, operate, and maintain services for OIS mission critical systems.
Sr Help Desk Specialist /Installer EntarianSr Help Desk Specialist /InstallerYorktown, VirginiaPerforming deploy/install OIS Retail Partial Connectivity Installation tasks/services to the approved sites, including Consolidated Afloat Networks and Enterprise Services (CANES), Integrated Shipboard Network System (ISNS) OIS ship installs/re-install where new hardware is being installed, and the Marine Corps tactical network. Overview/ Job Responsibilities: Entarian is looking for a Senior Help Desk Specialist / Ashore/Afloat Installer for the Naval Supply Systems Command (NAVSUP) Ordnance Information System (OIS) to provide technical expertise on a mission-critical program whose purpose is to develop, modernize, enhance, operate, and maintain services for OIS mission critical systems.
NewHelp Desk Technician - Overnight - Top Secret PROSOFTHelp Desk Technician - Overnight - Top SecretPortsmouth, VA$65,000–$68,000Qualifications: Minimum of two (2) to four (4) years of relevant experience for Tier II support roles, or four (4) or more years of experience for Tier III roles in advanced support functions such as system access management, endpoint administration, or incident response. KSAs include: · Basic networking knowledge to diagnose and resolve connectivity issues involving TCP/IP, DNS, DHCP, and VPN technologies.
Desktop Supervisor (On-site) LoanCareDesktop Supervisor (On-site)Virginia Beach, Virginia$85,800–$160,800 / yearFull timeLifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support.
Tier 2 System Engineer StratAcuity Staffing Partners IncTier 2 System EngineerChesapeake, VA$55–$70 / hourIn terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. The ideal candidate has experience supporting enterprise Windows environments, working with virtualization technologies, and maintaining highly secure systems in a mission-critical environment.
Tier 1 Network Monitor StratAcuity Staffing Partners IncTier 1 Network MonitorHampton, VA$28–$32 / hourIn terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. The network monitor will join a team responsible for the mission management and operations of a global enterprise, providing Tier 1 network monitoring, operational support, and help desk services.
NewDirector of Client Services Hampton UniversityDirector of Client ServicesHampton, VA$90,000–$100,000 / yearThe Director of Client Services in the Division of Information Technology (DoIT) is a strategic and results-oriented leader responsible for overseeing a team that provides a comprehensive range of IT support services to the university community. We offer a complete benefits package to full-time employees and part-time employees who regularly work 20 hours or more per week including health care, dental, vision, retirement, life insurance, short-term disability, long-term disability, legal insurance, accident, critical illness, hospitalization, tuition remission, holidays, vacation, and sick leave.
Deskside Technician II Stefanini, IncDeskside Technician IINorfolk, VATroubleshooting and repairing hardware issues; * Urgent break/fix replacements (e.g., hardware failure troubleshooting and replacement) in accordance with Knowledge Base Articles and work instructions; * Preventative maintenance (e.g., lifecycle); * Troubleshooting HW issues on end user devices; * Proper utilization of ServiceNow; * ServiceNow queue management and Ticket follow-up; * Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; * Critical project support that involves hardware and/or high-touch user experience; * Perform comprehensive site hardware asset inventory; * Maintain consumable device inventory count; * Conduct spare part and loaner pool management; * Support IMACR/D requests; * Engage OEM for warranty repairs and follow up on status; * Escort OEM technicians onsite when needed. Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world.
Deskside Technician II Stefanini International Holdings LtdDeskside Technician IINorfolk, VATroubleshooting and repairing hardware issues; Urgent break/fix replacements (e.g., hardware failure troubleshooting and replacement) in accordance with Knowledge Base Articles and work instructions; Preventative maintenance (e.g., lifecycle); Troubleshooting HW issues on end user devices; Proper utilization of ServiceNow; ServiceNow queue management and Ticket follow-up; Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; Critical project support that involves hardware and/or high-touch user experience; Perform comprehensive site hardware asset inventory; Maintain consumable device inventory count; Conduct spare part and loaner pool management; Support IMACR/D requests; Engage OEM for warranty repairs and follow up on status; Escort OEM technicians onsite when needed. Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world.
Service Desk Analyst I Shift Wed-Sun 9am -6pm est ePlus IncService Desk Analyst I Shift Wed-Sun 9am -6pm estVirginia Beach, VA$16.83–$24.04 / hourFor remote/hybrid positions: an essential function of this position is that you be available on camera when interacting with ePlus employees, customers, vendors, and/or business partners; this position also requires that you maintain reliable high speed internet access (currently defined as upload/download speeds of at least 50 Mbps download / 15 Mbps upload) and reliable cell phone service. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Service Desk Analyst I Req#1279 ePlus IncService Desk Analyst I Req#1279Virginia Beach, VA$16.83–$24.04 / hourFor remote/hybrid positions: an essential function of this position is that you be available on camera when interacting with ePlus employees, customers, vendors, and/or business partners; this position also requires that you maintain reliable high speed internet access (currently defined as upload/download speeds of at least 50 Mbps download / 15 Mbps upload) and reliable cell phone service. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.
Enterprise Operations Manager PeratonEnterprise Operations ManagerHampton, Virginia$146,000–$234,000 / yearFull timeProvide enterprise-wide operational oversight and coordination across all nine (9) contractor functional areas: Network Operations & Management, System Administration & Infrastructure, Database Administration, Security Operations, Project Management & Engineering, Web/Collaboration Services, Telecommunications, Data Center Management, and DevOps/Cloud Operations. The Enterprise Operations Manager serves as the primary operational interface between the contractor workforce and 480 ISRW Government leadership (480 ISRW/A6, COR, and Contracts Functional Director) for all matters related to enterprise operations, service delivery performance, and mission continuity in support of 24/7/365 ISR operations.
Service Desk Analyst I (Req#1279) ePlus TechnologyService Desk Analyst I (Req#1279)Virginia Beach, VirginiaFor remote/hybrid positions: an essential function of this position is that you be available on camera when interacting with ePlus employees, customers, vendors, and/or business partners; this position also requires that you maintain reliable high speed internet access (currently defined as upload/download speeds of at least 50 Mbps download / 15 Mbps upload) and reliable cell phone service. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Service Desk Analyst I (Shift Wed-Sun 9am -6pm EST), Req#1242 ePlus TechnologyService Desk Analyst I (Shift Wed-Sun 9am -6pm EST), Req#1242Virginia Beach, VirginiaFor remote/hybrid positions: an essential function of this position is that you be available on camera when interacting with ePlus employees, customers, vendors, and/or business partners; this position also requires that you maintain reliable high speed internet access (currently defined as upload/download speeds of at least 50 Mbps download / 15 Mbps upload) and reliable cell phone service. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Enterprise Operations Manager Peraton IncEnterprise Operations ManagerVA$146,000–$234,000 / yearMonitor and enforce compliance with Help Desk response time requirements: URGENT (15-minute response), HIGH (1-hour), MEDIUM (4-hour), and LOW (8-hour) per PWS Attachment D. Track and report enterprise operational health metrics including system availability, Mean Time Until Failure (MTUF), Mean Time to Repair (MTTR), unplanned/planned downtime, and network trend analysis. Provide enterprise-wide operational oversight and coordination across all nine (9) contractor functional areas: Network Operations & Management, System Administration & Infrastructure, Database Administration, Security Operations, Project Management & Engineering, Web/Collaboration Services, Telecommunications, Data Center Management, and DevOps/Cloud Operations.