ABILITY TO: Explain technology and information security issues clearly to nontechnical individuals; Communicate clearly, concisely, and professionally with students, parents, faculty, staff, administrators, and other stakeholders; Provide courteous and effective customer service to individuals with varying levels of technical knowledge; Supervise, train, mentor, and support Help Desk student technicians; Assist with planning and implementing campus-wide technology projects; Diagnose and resolve technical problems independently; Collaborate effectively with BHSU technology and support staff; Develop and implement system-wide technology solutions; Anticipate potential issues and take appropriate preventive action; Collect, evaluate, and analyze technical information from multiple sources and system components; Maintain current technical knowledge of hardware, software, security, and industry developments; Research, evaluate, and implement innovative technologies; Lift and move computer equipment weighing up to 50 pounds. Please designate the physical requirements of this position Balancing, Bending, Stooping, Twisting, Carrying, Climbing Ladders, Climbing Stairs, Crawling, Crouching, Driving, Fine Finger Manipulation (keyboarding, pipefitting, bench work, etc), Grasping, Kneeling, Lifting Above Waist, Lifting Below Waist, Lifting light, Lifting moderate, Lifting heavy, Pushing/Pulling, Reaching, Repetitive Motion, Sitting for sustained periods of time, Squatting, Standing for sustained periods of time, Stretching, Use Both Hands, Use of Either Hand, Independently, Walking, Wrist Movement (twisting or rotating) Describe any of the conditions selected.