Responsibilities: Troubleshoot and resolve technical issues for Concentra colleagues for technology-related issues related to hardware (i.e., laptop, desktop, printer, kiosk, Android, iOS, etc.), software, (i.e., Windows, Active directory, O365, Microsoft Office, Citrix, MFA, healthcare applications, etc.), access (i.e., password reset, account unlock, security role verification, etc.), network/VPN connectivity, and workflow issues using approved tools and documented procedures. The Support Specialist I answers calls, chats, self-service tickets, and emails from Concentra colleagues to provide first level assessment, support, and resolution of hardware, software, and workflow issues with quality customer service to our colleagues.