Help Desk Analyst Mindlance IncorporatedHelp Desk AnalystRichmond, VA$24–$34 / hourContractorFull timeTop 3/5 Skills: Mortgage, Customer Support, Loan processing, Phone Analyst. Industry: Banking - Financial Services.
Help Desk Specialist NuAxis InnovationsHelp Desk SpecialistFalls Church, VAThis role requires strong troubleshooting skills, responsiveness, and adherence to SLA-driven support models. Our technologists have always gone the extra mile to help our federal clients succeed.
Systems Administration (Operations Support Specialist) ARCTICOM LLCSystems Administration (Operations Support Specialist)Quantico, VAArcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about.
SR. Desktop Engineer Veloc Inc.SR. Desktop EngineerChesapeake, VAFull timeThe IT Service Delivery Administrator will provide strong desktop support and IOS and MAC support both onsite and remotely to our clients who have critical response time requirements for their business technology systems. This role requires advanced troubleshooting skills, a strong customer-service mindset, and the ability to collaborate with high-level executives in a professional and discreet manner.
NewPentagon Field Ops Team Lead LeidosPentagon Field Ops Team LeadArlington, VA$116,350–$210,325In this mission, we provide support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), Office of the Secretary of Defense (OSD), Joint Chiefs of Staff, and other Air Force activities within the AFNCR missions to include Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB), and other geographically separated locations (GSUs), leased spaces, and alternate sites. Direct and manage teams responsible for executing core IT functions, including desktop support, technology refresh initiatives, mobile device management, and routine device fulfillment in support of a user base exceeding 9,000 personnel.
NewService Center Analyst NuAxis InnovationsService Center AnalystSterling, VAExposure to Microsoft Intune (Endpoint Manager) in a Tier 1 support capacity, including basic device enrollment support and assisting users with access or connectivity issues. This role is ideal for a customer-focused IT professional who thrives in a fast-paced environment, takes ownership of issues end-to-end, and is committed to meeting service-level agreements (SLAs).
IT Support Analyst Empower BrandsIT Support AnalystRichmond, VirginiaEmpower encompasses ten industry-leading brands across commercial and residential services: JAN-PRO, FRSTeam, Archadeck Outdoor Living, Outdoor Lighting Perspectives (OLP), Conserva Irrigation, Koala Insulation, Wallaby Windows, Superior Fence and Rail, Bumble Roofing and Canopy Lawn Care. Empower is dedicated to providing its customers with the highest quality products and services in the commercial and home services industry while simultaneously delivering its franchise owners committed personal support, tools and empowerment to pursue their own success.
IT Support Coordinator (On-site) Guidance ResidentialIT Support Coordinator (On-site)Reston, VAWe are currently seeking a full-time on site IT Support Coordinator to assist the IT Help Desk in all desktop-related issues, and provides onsite as well as remote support to end users as directed. Provide responsive help desk support by monitoring, prioritizing, and resolving user requests through the Jira ticketing system, ensuring timely communication, issue resolution, and adherence to established service levels.
IT Support Coordinator (On-site) Guidance Financial GroupIT Support Coordinator (On-site)Reston, VAWe are currently seeking a full-time on site IT Support Coordinator to assist the IT Help Desk in all desktop-related issues, and provides onsite as well as remote support to end users as directed. Provide responsive help desk support by monitoring, prioritizing, and resolving user requests through the Jira ticketing system, ensuring timely communication, issue resolution, and adherence to established service levels.
IT Desktop Support Technician II NTT DATA Group CorpIT Desktop Support Technician IIArlington, VAJob Summary: The PEVS/MACD Specialist provides specialized support for Prisoner Enrollment and Verification Stations (PEVS) within Mission and Site Support Services under the Service Delivery Line of Business, focusing on maintaining PEVS systems including PCs, fingerprint scanners, flatbed scanners, digital cameras, signature pads, and printers to ensure they are operational and support the Prisoner Operations Division with minimal disruptions. Strong problem-solving skills, familiarity with warranty management and vendor coordination, ability to configure, install, and test new hardware and applications for PEVS, combined with experience in MACD processes and excellent customer service skills, enable proactive monitoring, timely on-site or remote assistance, and alignment with comprehensive IT support goals to maximize productivity across sites.
IT Support Technician II Sierra Nevada CorpIT Support Technician IIArlington, VAIMPORTANT NOTICE: To conform to U.S. Government international trade regulations, applicant must be a U.S. Citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce. The position also requires demonstrated exceptional efficiency and refined attention to detail in delivering white‑glove executive support within a high‑profile environment regularly visited by senior leadership and dignitaries.
IT Desktop Support Technician II NTT DATA Services, LLCIT Desktop Support Technician IIArlington, VAJob Summary: The PEVS/MACD Specialist provides specialized support for Prisoner Enrollment and Verification Stations (PEVS) within Mission and Site Support Services under the Service Delivery Line of Business, focusing on maintaining PEVS systems including PCs, fingerprint scanners, flatbed scanners, digital cameras, signature pads, and printers to ensure they are operational and support the Prisoner Operations Division with minimal disruptions. Strong problem-solving skills, familiarity with warranty management and vendor coordination, ability to configure, install, and test new hardware and applications for PEVS, combined with experience in MACD processes and excellent customer service skills, enable proactive monitoring, timely on-site or remote assistance, and alignment with comprehensive IT support goals to maximize productivity across sites.
Cyber/IT System Desktop Customer Support Decision TechnologiesCyber/IT System Desktop Customer SupportVIrginia Beach, VirginiaThe ideal candidate is a self-motivated professional with strong communication skills, a service-oriented mindset, and experience supporting secure government IT environments. This role provides hands-on IT and desktop support for Navy Marine Corps Intranet (NMCI) and Research, Development, Test & Evaluation (RDT&E) environments.
IT User Support Technician Commonwealth of VirginiaIT User Support TechnicianCharlottesville, VAITS Desktop Support Services partners with departments throughout the University to provide enterprise endpoint support, lifecycle management, customer service, and operational technology solutions that enable the University community to work effectively and securely. University of Virginia Information Technology Services (ITS) supports one of the nation's leading public research universities, serving faculty, staff, researchers, and students across a broad and highly decentralized technology environment.
NewIT Support Specialist I AkimaIT Support Specialist IHerndon, VA$20–$24 / hourThe Help Desk Technician I is an entry-level, on-site position responsible for providing hardware support, device imaging, equipment deployment, and Level 1 technical support to internal and external users. This role focuses on maintaining end-user computing devices, supporting Windows-based environments, and delivering excellent customer service while assisting with daily IT operations.
Enterprise IT Support Technician ManTechEnterprise IT Support TechnicianWarrenton, VAYou will support end users through incident management, equipment installations, and troubleshooting while collaborating with network services, systems engineering, and application development teams to restore service, identify problems, and meet ongoing operational needs. + Troubleshoot and resolve issues involving Windows Active Directory, Microsoft Office, business applications, browsers, and network connectivity while restoring services, determining root causes, and maintaining accurate logs, records, and status reports.
Apple IT Support Specialist | macOS, Jamf & MDM Nerd Up, LLCApple IT Support Specialist | macOS, Jamf & MDMVienna, VA$55,000–$65,000 / yearYou'll spend significant time working with Jamf, Munki, endpoint administration, software deployment, device management, and macOS support. If you're someone who enjoys technology, likes helping people, and wants to grow your Apple expertise with a genuinely supportive team, we'd love to hear from you.
IT User Support Technician University of VirginiaIT User Support TechnicianCharlottesville, VAITS Desktop Support Services partners with departments throughout the University to provide enterprise endpoint support, lifecycle management, customer service, and operational technology solutions that enable the University community to work effectively and securely. University of Virginia Information Technology Services (ITS) supports one of the nation's leading public research universities, serving faculty, staff, researchers, and students across a broad and highly decentralized technology environment.
Dedicated IT Support Technician ManTechDedicated IT Support TechnicianMcLean, VAProcess incoming requirements for access administration, virus scanning services, stand-alone desktops, laptops, computing services, servers, printers, and peripheral services. + Ability to resolve technical problems and respond to requests via phone, in-person, ticketing systems, or IM related to hardware, software, network, access, or telecom.
IT Support Technician KBR IncIT Support TechnicianChantilly, VAKBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. Provide desktop, peripheral, and user access support for office personnel, resolving hardware, software, and connectivity issues.
NewOn-Site IT Support Specialist I Windows & Hardware AkimaOn-Site IT Support Specialist I Windows & HardwareHerndon, VAAkima is seeking a Help Desk Technician I for an entry-level, on-site role focused on providing hardware support, device imaging, and technical support. The role involves supporting desktops and laptops, troubleshooting issues, and managing help desk requests effectively.
NewHelp Desk Technician Tier 1 - Secure, Onsite IT Support IntelliDyneHelp Desk Technician Tier 1 - Secure, Onsite IT SupportHerndon, VAResponsibilities include answering service calls, creating customer incidents in ServiceNow, and providing hardware and software support. The ideal candidate will have superb verbal communication skills and a strong commitment to customer service.
IT Support Analyst BWX Technologies IncIT Support AnalystLynchburg, VA$46,000–$74,000 / yearBWX Technologies, Inc. and its affiliates and subsidiaries (BWXT) is not responsible for and does not accept any liability for fees or other costs associated with resumes or candidates presented by recruiters or employment agencies, unless a binding, written recruitment agreement between BWXT and the recruiter or agency exists prior to the presentation of candidates or resumes to BWXT and includes the specific services, job openings, and fees to be paid ("Agreement"). A U.S.-based company, BWXT is a Fortune 1000 and Defense News Top 100 manufacturing and engineering innovator that provides safe and effective nuclear solutions for global security, clean energy, environmental restoration, nuclear medicine and space exploration.
IT Support Analyst BWXTIT Support AnalystLynchburg, VA$46,000–$74,000 / yearBWX Technologies, Inc. and its affiliates and subsidiaries (BWXT) is not responsible for and does not accept any liability for fees or other costs associated with resumes or candidates presented by recruiters or employment agencies, unless a binding, written recruitment agreement between BWXT and the recruiter or agency exists prior to the presentation of candidates or resumes to BWXT and includes the specific services, job openings, and fees to be paid (“Agreement”). A U.S.-based company, BWXT is a Fortune 1000 and Defense News Top 100 manufacturing and engineering innovator that provides safe and effective nuclear solutions for global security, clean energy, environmental restoration, nuclear medicine and space exploration.
IT Support Technician Verato IncIT Support TechnicianMcLean, VAVerato re-imagines MDM to be purpose-built and nimble to drive a complete and trusted 360-degree view of people, organizations, and networks across complex ecosystems with unmatched speed to value, enterprise-grade performance, and customer success. Staff are given chances to expand their knowledge in areas like technology (e.g., big data, distributed/cloud computing, complex algorithms), healthcare, and organizational development.
IT Support Specialist Virginia Tire & Auto LLCIT Support SpecialistAshburn, VAThe IT Support Specialist plays a key role in ensuring the smooth functioning of Virginia Tire & Autos IT infrastructure by providing technical support, maintaining system security, and contributing to cross-functional IT projects. This position is responsible for resolving help desk tickets, supporting security protocols, and collaborating with both internal teams and external vendors to deliver exceptional service.
NewIT Support Services Nightwing Intelligence SolutionsIT Support ServicesSterling, VirginiaNightwing is seeking a Technical Engagement Network (TEN) Lab Manager with experience in customer service and IT support operations to be a member of the IT support services desk in the customer environment supporting analysts and business continuity of the customer mission. - Support the implementation of new technologies and equipment in the lab environment, - Provide support as needed to lab staff in the tasks of provisioning and issuing equipment to end users, as well as maintaining inventory database.
IT Support Technician Ferrum CollegeIT Support TechnicianFerrum, VAFull timeCoordinates with other IT support staff to ensure timely service, collaborates internally to provide team guidance, and interfaces with outside vendors for technology renovations and projects. The IT Support Technician manages, maintains, and supports the hardware, software, and peripheral infrastructure across both academic (faculty, classrooms, and specialized labs) and administrative (staff) departments.
NewIT Support Specialist Commonwealth of VirginiaIT Support SpecialistRichmond, VA$20–$25 / hourCurrent and former employees of the Commonwealth of Virginia who have either been laid off or will be laid off from State service, who indicate preferential hiring rights in the form of a valid Interagency Placement Screening Form (yellow card) or a Preferential Hiring Form (blue card), must submit the card to our office by the application deadline. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI).
Part-Time IT Support Assistant TSTCPart-Time IT Support AssistantArlington, VirginiaTSTC is an award-winning, Woman Owned, HUBZone certified Small Business providing services to federal intelligence, law enforcement, civilian and defense agencies. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
NewIT Asset Support Technician Artech LLCIT Asset Support TechnicianMcLean, VA$25–$30 / hourThis role is ideal for candidates with experience in IT Asset Management, Desktop Support, Inventory Management, or End-User Device Deployment who enjoy hands-on work supporting enterprise hardware operations. The position involves preparing, imaging, shipping, and tracking laptops for new and existing associates.
IT On-Site Support Technician WSP Global IncIT On-Site Support TechnicianRichmond, VA$57,800–$80,000 / yearJob Description: WSP wishes to be a leader in the quality of IT service offered to its users by offering them a varied but unified support structure consisting of a remote help desk, tech bars, a self-service portal, and several on-site technicians whose main mission is to respond to IT needs that require a physical presence in the various locations of the company. WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant's education, experience, knowledge, skills, abilities in addition to internal equity and specific geographic location.
IT Support Technician PeratonIT Support TechnicianCharlottesville, Virginia$86,000–$138,000 / yearFull timeBachelor’s degree in computer science, Information Technology, or related technical field and five (5) years of relevant experience; OR Master’s degree and three (3) years of relevant experience; OR PhD and zero (0) years of relevant experience; OR High School Diploma/GED and nine (9) years of directly related experience may be substituted in lieu of higher education. We support a secure, worldwide, high-performance communications network comprised of real-time interactive applications allowing complex national and worldwide communications.
IT Support Technician Peraton IncIT Support TechnicianCharlottesville, VA$86,000–$138,000 / yearBachelor's degree in computer science, Information Technology, or related technical field and five (5) years of relevant experience; OR Master's degree and three (3) years of relevant experience; OR PhD and zero (0) years of relevant experience; OR High School Diploma/GED and nine (9) years of directly related experience may be substituted in lieu of higher education. We support a secure, worldwide, high-performance communications network comprised of real-time interactive applications allowing complex national and worldwide communications.
NewIT Service Desk Support Intern MA Federal IncIT Service Desk Support InternHerndon, VAThis position is responsible for providing exceptional customer service while diagnosing, troubleshooting, and resolving common hardware, software, network, and account-related issues. The technician will document all work performed, escalate complex issues when necessary, and ensure users can effectively utilize company technology resources.
IT Support Specialist Roanoke CollegeIT Support SpecialistSalem, VAWe champion potential, providing essential learning and leadership through innovative academic programs and transformative educational experiences, giving students the mettle, mindset, and empathy to pursue lives of purpose, build meaningful careers, and meet society's most pressing needs. Manage IT software contracts, including tracking terms, coordinating renewals, and supporting vendor relationships to ensure continuity of services and cost-effective licensing.
IT Support Specialist III M.C. Dean IncIT Support Specialist IIIVAResponsibilities: As a member of our Service Desk team, the successful candidate will be responsible for maintaining productivity of M.C. Dean staff by performing a variety of technical tasks including, but not limited to the following: PC configuration support, including troubleshooting advanced issues related to OS configuration, hardware/driver compatibility, network connectivity, and provisioning tools (e.g., MS Autopilot, MS Intune). Advanced configuration and troubleshooting of software compatibility and configuration issues for a wide range of applications, including but not limited to MS Office 365 components, engineering design software (e.g., BlueBeam Revue, Autodesk product suite, and related), and software as a service (SaaS) platform.
NewIT Support Coordinator The US Oncology NetworkIT Support CoordinatorFairfax, VAAssists in network and end user support by answering calls, documenting incidents, and requests for service, setting up user accounts, and assisting users with answering questions. ResponsibilitiesAssist in creating new employee accounts in multiple technical systemsProvides basic systems maintenance to ensure accounts are active, updated and terminated when needed.
IT Technical Support Specialist - Hybrid Sentara Healthcare IncIT Technical Support Specialist - HybridVAThe Specialist will be responsible for troubleshooting and resolving technical problems, documenting support activity, escalating complex issues, and providing user-friendly guidance to non-technical users. This role will be primarily call center-based, providing remote technical support for hardware, software, and network-related issues through inbound and outbound calls, with a heavy focus on inbound volume.
IT Support Specialist II M.C. Dean IncIT Support Specialist IIVATroubleshooting (both on site and remotely via BeyondTrust/email/phone/MS teams) basic hardware, software compatibility issues, and network connectivity issues, and Microsoft 365 and related application issues; escalating complex problems to senior staff, coordinating OEM repairs. Provisioning user accounts, group membership, access to core collaboration tools (MS Outlook email, MS Teams, MS SharePoint, OneDrive, and related), privileges and software licenses using established procedures via Microsoft Entra ID and vendor-specific tools.
NewOnsite IT Support Specialist - Alexandria Baynova-LLOnsite IT Support Specialist - AlexandriaAlexandria, VAThis role involves providing vital IT support for a significant federal government client, managing user accounts, and troubleshooting desktop technologies. Responsibilities include user support administration, Office365 troubleshooting, and maintaining ticketing queues using ServiceNow.
Regional IT Support Technician United Service Organizations Inc.Regional IT Support TechnicianArlington, VA$30.77–$40.38 / hourThere is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization. Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid drivers license.
NewIT Executive Support Specialist AmentumIT Executive Support SpecialistReston, VA$80,000–$90,000 / yearKey Competencies Executive presenceWhite-glove customer serviceDiscretion and professionalismTechnical troubleshootingMeeting and event technology supportPrioritization and responsivenessCommunication and follow-throughCollaboration across IT teamsOwnership and accountabilityCalm performance under pressureWork Environment / Physical Requirements Work is performed in a professional office and headquarters environment in Reston, Virginia. Experience with:Microsoft Windows 11Microsoft 365Teams RoomsiPhone/iPad supportIntuneOkta VerifyAudio-visual / conference room supportActive Directory or related identity and access support toolsAbility to work onsite in Reston, Virginia and support occasional after-hours and event-related needs.
IT Technician / Corporate Support Bell Partners IncIT Technician / Corporate SupportAlexandria, VASupport site connectivity and basic networking needs at corporate and community locations, including troubleshooting broadband circuits, LAN/Wi-Fi, and routing/firewall issues. Perform endpoint provisioning and lifecycle support (configure/deploy new computers, re-image/rebuild as required), ensuring devices meet Bell security and compliance baselines.
IT Support & Asset Management Technician Iron Bow TechnologiesIT Support & Asset Management TechnicianVirginiaThis role combines technical support, warehouse operations, inventory management, logistics, and asset lifecycle management to ensure timely delivery, maintenance, and disposition of IT equipment and materials. The ideal candidate will possess hands-on technical troubleshooting experience, warehouse operations knowledge, strong organizational skills, and the ability to work collaboratively across multiple departments.
Pending TSA Field IT Operations & Customer Support Opportunities Science Applications International CorpPending TSA Field IT Operations & Customer Support OpportunitiesVA$40,001–$80,000 / yearFOCUS will deliver nationwide IT end-user and field support services to approximately 85,000 TSA users at more than 500 locations, supporting TSA's Office of Information Technology (OIT). SAIC is seeking incumbent and external talent to support the Department of Homeland Security (DHS) Transportation Security Administration (TSA) Field Operations & Customer Support (FOCUS) program.
IT Support Technician Stafford CountyIT Support TechnicianVA$28.38–$32.63 / hourA sense of urgency and a commitment to timely completion of projects; Attention to detail along with a commitment to quality and con?dentiality; Sound written and verbal communication skills necessary to e?ectively interface with all levels of internal and external business contacts; Strong interpersonal skills and the ability to work e?ectively with a wide range of constituencies in a diverse community; Ability to work independently or as part of a team e?ectively; Ability to prioritize, multitask, be attentive to details, maintain con?dentiality, and provide exceptional customer service; Ability to perform preventive maintenance on systems software, applications, hardware, and communications; Ability to provide functional direction to other technical support sta? and/or county employees; Ability to determine computer problems and to coordinate hardware and software solutions; Ability to analyze and resolve computer problems; Ability to communicate technical guidance and instruction to users on the use of IT applications and systems; and. Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications; Knowledge of current technological developments and trends in area of expertise; Strong knowledge of asset management processes and procedures; Records maintenance skills; Comprehensive knowledge of public safety operational parameters and their translation into efficient and effective CAD, Mobile Data, RMS, and Mapping System.
Student IT Support Technician (Student Wage) University of VirginiaStudent IT Support Technician (Student Wage)Charlottesville, VirginiaThe School of Data Science at the University of Virginia seeks qualified student workers to assist with IT operations and support services. This role provides hands-on exposure to enterprise systems, endpoint management, and cybersecurity practices.
L1 IT Support Specialist PeopleSharpL1 IT Support SpecialistRichmond, VAFull timeBastionpoint Technology is a rapidly growing Managed Service Provider (MSP) delivering cutting-edge IT solutions to businesses in the Richmond, VA area. Assist with maintaining and supporting client networks including LAN/WAN, firewalls, wireless access points, and connectivity issues .
IT Support Engineer II KSBIT Support Engineer IIRichmond, VirginiaOur reliable, high-efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services,industry and water transport to waste water treatment, power plant processes and mining. Working alongside our 3rd party service desk for remote Level 1 support, you'll be the boots-on-the-ground technical expert ensuring our critical systems remain operational across manufacturing facilities, offices, and remote sites.