IT Service Desk Specialist - Level II Systems Plus, Inc.IT Service Desk Specialist - Level IIFort Meade, MDFull timeSupport local assets, new technology acquisition, and life cycle management for desktops, laptops, tablets, printers, VTC, mobile devices, and other IT hardware through DHA Life-Cycle-Management (LCM). The main categories of desk-side support are LAN, WAN, wireless LAN, software, hardware, network, administrative, and special projects as approved by the Government and as directed by other DHA enterprise support elements.
IT Technical Support Specialist BERING STRAITS PROFESSIONAL SERVICES LLCIT Technical Support SpecialistWashington DC, DCTroubleshoot and resolve user incidents and requests dealing with the Microsoft operating system, Active Directory, Microsoft Office Suite, iPhone, VPN, 2 Factor Authentication and all client owned COTS and GOTS products. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about.
NOC Support Engineer Inmarsat Government, IncNOC Support EngineerReston, VAFull timeLeveraging an industry-leading scalable, multi-band network infrastructure, Inmarsat Government offers a suite of managed network services and end-to-end communication solutions to support users on land, at sea and in the air, even in the world’s most remote regions. The NOC Support Engineer is responsible for maintaining, modifying, and managing the NOC's software and monitoring infrastructure, including hardware and software applications used to monitor and manage Inmarsat Government's global MPLS and SATCOM networks.
NewIT Manager Sparks GroupIT ManagerMcLean, VA$120,000–$150,000 / yearBroad, hands-on experience supporting a Microsoft-based internal IT environment of approximately 150–500 users; experience with Microsoft 365, Intune, Entra, and endpoint management is strongly preferred. Provide hands-on technical leadership across Microsoft 365, Intune, Entra, Autopilot, cloud applications, endpoints, networks, infrastructure, and complex Tier 2/Tier 3 issues.
NewIT Site Lead LeidosIT Site LeadWashington, DC$116,350–$210,325 / yearThe selected candidate will play a critical role in leading IT operations, project execution, and technical service delivery within a dynamic, mission-critical environment supporting the Pentagon, Joint Base Andrews, Joint Base Anacostia-Bolling, and alternate locations throughout the National Capital Region (NCR). Oversee day-to-day operations and future planning activities, including Field Services, desktop support, help desk operations, voice services, routine requirements, technical refresh, mobile/personal wireless support, and customer service delivery.
Systems Network Administrator I/Service Desk Support LeidosSystems Network Administrator I/Service Desk SupportLaurel, MD$59,150–$106,925 / yearOur team is at the cutting edge of Security Engineering, Computer Network Operations (CNO), Mission Software, SIGINT, and advanced analytics —delivering solutions that directly support critical national security missions. You’ll also provide hands-on support to users both at headquarters and across the enterprise—delivering excellent customer service while managing multiple priorities.
NewFMS-ACES Tier 2 Application Support Specialist (Appian Service Desk) CredenceFMS-ACES Tier 2 Application Support Specialist (Appian Service Desk)Arlington, VAOperating within the Army Enterprise Service Management Platform (AESMP / ServiceNow), the specialist diagnoses intermediate-to-advanced application, data, and platform issues on the Appian Cloud environment, coordinates Tier 3 engineering escalations, and champions user adoption across the Army FMS enterprise. Key Features and Capabilities: Developed using Agile methodologies, FMS-ACES provides a unified environment for managing the full lifecycle of an FMS case: Case Management: Streamlines everything from initial case implementation to closeout.
IT Specialist II BERING STRAITS PROFESSIONAL SERVICES LLCIT Specialist IIWashington DC, DCSystems Support Specialist: Serve as a systems support specialist in the East Asian and Pacific Affairs (EAP) bureau, providing IT support with a high degree of organization, resourcefulness, tact, and customer service/interpersonal skills. Hardware Installation and Maintenance: Install/move computer hardware, monitors, printers, multi-function devices, adjustable VARIDESK desk converters/risers, and tidy the wiring.
Senior Manager/Associate Director, G&A Business Systems Analyst, IT - Remote Agios PharmaceuticalsSenior Manager/Associate Director, G&A Business Systems Analyst, IT - RemoteWashington DC, DCRemote$131,035–$196,553 / yearCreate and deliver documentation required per established project implementation process for each phase of SDLC including but not limited to creating User requirements doc, system impact assessment, Test plan, Test scripts, traceability matrix, training plan, communications plan, end user guides, RAID logs, status reports, data migration plan, etc. Interact and support core G&A platforms including and not limited to Oracle HCM, Icertis CMS, Oracle Financials, Taleo ATS in a hybrid internal/vendor delivery model, partnering closely with IT Solutions Architect, PMO, and MSP.
Lifecycle Support Analyst LeidosLifecycle Support AnalystAnnapolis Junction, MD$82,550–$149,225 / yearLeidos is looking for a self-motivated Lifecycle Support Analyst to join a high performing Agile team using the Scaled Agile Framework (SAFe) methodology on a program that provides system engineering, development, test, integration, and operational support to a large, fast-paced program, and is infusing new technology and adding advanced capabilities while continuing to support an on-going operational system. The selected individual will work with various technical teams to support a large, complex hardware/software system consisting of multiple geographically distributed systems and diverse configurations within a multifaceted network environment.
Technical Service Analyst Vaco LLCTechnical Service AnalystColumbia, MDDetermining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. This role serves as the primary point of contact for IT-related issues, delivering exceptional customer service while troubleshooting hardware, software, account access, and Microsoft technology challenges.
Help Desk Specialist II NuAxis InnovationsHelp Desk Specialist IIWashington DC, DCThe program includes but is not limited to: replacing old computers with new computers provided by WMATA; migrating data and settings from old computers to new computers; scheduling appointments with respective customers; performing surveys for quality assurance purposes and other administrative duties as needed. The Tier II support is involved in resolving complex issues, however, under situations requiring increased workforce at Tier I, such as surges in high call volume, Tier II resources may be partially or fully diverted to Tier I support.
Help Desk Specialist I NuAxis InnovationsHelp Desk Specialist IWashington DC, DCTicket Creation and Handling , Support-Incident Management , Initial Telephone Call Handling , Initial Email Handling , Initial Fax Handling , Critical Events Handling , Ticket Updates , Ticket Closure , Incident Handling and Management , Problem Handling and Management , Request Fulfillment (Service Request) Management , Ticket Ownership , User Notification , Remote Desktop Management , Application Support , Assistive Technology User Support. Identify trouble ticket trends, escalate identified problems to supervisory personnel, and perform problem management to ensure problems are addressed in a timely fashion.
NewJBAB Operations Manager LeidosJBAB Operations ManagerWashington, DC$116,350–$210,325 / yearIn this mission we provide support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), Office of the Secretary of Defense (OSD), Joint Chiefs of Staff, and other Air Force activities within the AFNCR missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB), and other locations, leased spaces, and alternate sites. This includes all aspects of Field Services (job control, desktop support, help desk, voice support, routine requirements, technical refresh, personal wireless and overall customer service) as well as continuity of operations, office stand-ups, and VTC installations.
IT Support Technician I, II, and III (AV Support) Community College of Baltimore CountyIT Support Technician I, II, and III (AV Support)Catonsville, MD$46,596–$91,343 / yearIT Support Technician III: $56,368-$93,170: The purpose of this class is to provide a high level of helpdesk contact center technical support to faculty, staff and students in a professional and courteous manner, to install and support desktop and client software and to provide setup, troubleshooting, repair and maintenance of computer and multimedia equipment and related software. IT Support Technician III: Associates Degree and four years related experience; knowledge of and familiarity with supporting assorted computer software, hardware and multi-media equipment and ability to troubleshoot and prioritize technical problems; Help Desk Institute (HDI) Customer Service Representative Certification required, certification may be acquired within 6 months of employment.
Senior IT Customer Support Analyst, Desktop Support KBR IncSenior IT Customer Support Analyst, Desktop SupportArlington, VAWorking closely with infrastructure, network, cybersecurity, and business teams, the Senior Desktop Support Team Lead will drive continuous improvement initiatives, support operational reporting, and contribute to the strategic direction of Tier 2 support services throughout the region. Diagnose and resolve local and network printing issues, including troubleshooting enterprise network printers, print servers, print queues, driver-related issues, and secure printing solutions.
NewIT Support Technician, VIP Support Space Exploration TechnologiesIT Support Technician, VIP SupportWashington, DC$29–$35 / hourThis team delivers the complete life cycle of IT services for the staff at SpaceX, from onboarding and setup, to upgrade, installation, troubleshooting, repair, and replacement of hardware and software solutions, asset recovery, and protection. Candidates must have experience working in organizations capable of meeting the demanding needs of "high caliber engineers", supporting critical operations such as launch and mission operations, and 24x7 manufacturing operations.
IT Support Technician, VIP Support SpaceXIT Support Technician, VIP SupportWashington, DC$29–$35 / hourTo conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. This team delivers the complete life cycle of IT services for the staff at SpaceX, from onboarding and setup, to upgrade, installation, troubleshooting, repair, and replacement of hardware and software solutions, asset recovery, and protection.
Help Desk / IT Support Lead-4199592 TCG IncHelp Desk / IT Support Lead-4199592Washington, DC$80,000–$95,000 / yearTCG is recognized for treating employees well, in fact, in 2025 The Washington Post named TCG as a "Top Workplace" for the eleventh straight year based on how our employees feel about the company, the benefits TCG offers, and the work/life balance that our staff achieves. This Help Desk/IT Support Lead is responsible for an IT support team providing technical assistance and support to end-users experiencing hardware, software, or network-related issues.
IT Support Coordinator (On-site) Guidance ResidentialIT Support Coordinator (On-site)Reston, VAWe are currently seeking a full-time on site IT Support Coordinator to assist the IT Help Desk in all desktop-related issues, and provides onsite as well as remote support to end users as directed. Provide responsive help desk support by monitoring, prioritizing, and resolving user requests through the Jira ticketing system, ensuring timely communication, issue resolution, and adherence to established service levels.