Develops and maintains benchmarking, analytics, dashboards, program-health measures, and performance indicators to evaluate patient experience, retail performance, food quality, safety and compliance, meal accuracy, participation, revenue, food and labor cost, waste, productivity, and other defined outcomes; uses findings and field feedback to continuously refine the program. Directs programmatic buildout across healthcare retail food environments, including retail concepts and service models, menu architecture, merchandising, pricing and promotion frameworks, product assortment, speed of service, convenience, digital ordering, catering, and consumer experience.