Adairsville, GA30+ days ago
p>• Oversee warranty operations for the Rural Lifestyle, Industrial Engines, and Energy Systems Divisions • Lead and support the Warranty Support Team, providing direction, coaching, and performance management • Manage divisional warranty budgets and internal warranty expense accounts • Authorize goodwill decisions for dealers and customers as appropriate • Develop and analyze reporting using warranty claims data, technical support cases, and related sources to identify trends, field issues, and cost drivers • Communicate and track Product Improvement Programs (PIPs) • Lead projects related to warranty systems, after-sales improvements, and operational efficiency • Oversee warranty system functionality and implement enhancements • Manage the service case ticket system and related campaign activity • Supervise zero-hour programs and other corrective actions • Partner cross-functionally with internal teams, dealers, distributors, OEMs, and Yanmar Japan stakeholders. • Strong leadership and team development experience • In-depth knowledge of industrial engine or equipment service operations • Familiarity with diesel engines, emissions systems (Tier 3 & 4), electronics, and hydraulic controls • Experience troubleshooting diesel products and using diagnostic tools (Volt-Ohm Meter, CAN bus/OBD II interfaces, etc.) • Strong analytical skills with the ability to build meaningful reporting from multiple data sources • Advanced Excel skills; experience with Power BI preferred • Experience with Salesforce or another CRM system is a plus • Ability to work effectively in high-volume, fast-paced environments • Excellent communication and organizational skills.