As the Support Technician II, you will provide world-class first response to incidents and service requests; assist in problem identification; monitor issues from start to resolution and communicate various types of information with customers/users through appropriate channels; and provide technical troubleshooting and resolution of computers and computer applications, retail systems and applications, Citrix, and URM-specific and internally developed applications. We work in a supportive team environment and in addition to our amazing culture, our employees enjoy many perks, and below are a few of the highlights of our complete compensation package: An employees placement within the salary range is determined by a variety of factors, including the applicable minimum wage for the location, relevant education, qualifications, certifications, experience, skills, seniority, geographic area, job performance, shift assignments, travel requirements, and overall business or organizational needs.