FULL_TIME

FEED

OTHER

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. - Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunications, Technical Communications or related field, or equivalent work experience.

Essential Duties and Responsibilities:- Support the design and modification of business systems or IT systems.- Interact with the business stakeholders and subject matter experts in order to understand gather, document, and analyze business needs and technical requirements. - Document the functional and, sometimes, the technical design of the system - Review and create system documentation and user manualsJob Specific Duties/Responsibilities: -Serve as the liaison between business units, technology teams, and support teams throughout the proposal lifecycle.-Analyze RFP requirements, current technical environments, and scope to define solution and pricing needs.-Collaborate with developers and subject matter experts to establish scope, assumptions, and cost models.-Translate RFP requirements into startup and ongoing labor and cost estimates using established scoping tools.-Identify, document, and communicate risks, assumptions, and mitigation strategies.-Provide pricing inputs, technical solution overviews, and contact center expertise to proposal teams and stakeholders.-Support proposal development by guiding writers, reviewing content, and contributing technical material.-Drive process improvement through opportunity tracking, pipeline reviews, training participation, and pricing best practices.Minimum Requirements - Bachelor's degree in related field. - 5-7 years of relevant professional experience. - Equivalent combination of education and experience considered in lieu of degree. Job Specific Education/Requirements: - Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunications, Technical Communications or related field, or equivalent work experience.- 4+ years of experience analyzing technical requirements and working with a multi-disciplinary team to identify solutions, risks and risk mitigation strategies OR in a similar Business Analyst role.- Understanding of public cloud and private cloud IaaS, PaaS, UCaaS, CCaaS and SaaS.- Knowledge of contact center skills, including but not limited to, ACD, IVR, NLP, automated dialers, queuing, skilling, VoIP, DID, TFN, DNIS, call recording and screen recording. - Proven ability to work in fast-paced environment and multi-task appropriately against competing priorities and deadlines under limited supervision.- Ability to work well both independently and in teams.- Understanding of project management processes and relevant project management experience.- Proven ability to work effectively in a matrixed environment and negotiate decision-making across teams.- Excellent interpersonal skills to interact with customers, senior-level personnel and Team members - Excellent organization and communication skills, both written and verbal, with great attention to detail.- Strong critical thinking and problem-solving skills.- Ability to distill meaningful insights from structured and unstructured data.- Ability to leverage data to inform and support critical decisions.- Proficiency in Microsoft Office products including MS PowerPoint, MS Excel, MS Word, MS Teams and MS Outlook.Preferred Skills: - Genesys Cloud and Amazon Connect.EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com. Minimum Salary $ 85,440.00 Maximum Salary $ 128,160.00 <ul><li/></ul><img alt=" " height="1" src="https://ars2.equest.com/?response_id=a0a98e55bef06fb3cf5d3f8d0b9df3d7&view" width="1"/>

MAXIMUS provides business services to help governments operate health and human services programs, mostly at the state and national levels. The company's health services segment offers outsourced program management and administrative services,

Maximus

Business Systems Analyst

Automatic Call Distributor (ACD)

Best Practices

Bid Analysis

Business Analysis

Business Solutions

Call Centers

Cloud Computing

Communication Skills

Compensation Management

Computer Science

Cost Estimates

Cross-Functional

Customer Relations

Detail Oriented

Dialed Number Identification Service (DNIS)

Documentation

Genesys Solutions

Information Technology & Information Systems

Infrastructure as a Service (IaaS)

Interpersonal Skills

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft PowerPoint

Microsoft Product Family

Microsoft Word

Multitasking

Natural Language Processing (NLP)

Needs Assessment

Negotiation Skills

Organizational Skills

Platform as a Service (PaaS)

Presentation/Verbal Skills

Pricing

Private Cloud

Problem Solving Skills

Process Improvement

Project/Program Management

Proposal Development

Public Cloud

Regulations

Request for Proposals (RFP)

Requirements Management

Risk Analysis

Risk Management

Software as a Service (SaaS)

Startup

Structured Data

Systems Analysis

Team Player

Technical Analysis

Technical Support

Technical Writing

Technical/Engineering Design

Telecommunications

Telephone Skills

Time Management

Unstructured Data

User Documentation

Value Analysis

VoIP (Voice over IP)

Voice Response Systems

Willing to Travel

Writing Skills

equestftpin

UNKNOWN

Overview: The Resources & Business analyst plays a critical role in ensuring EBIT teams are properly staffed, supported, and positioned for success, while maintaining strong alignment with budgetary and financial objectives. This role partners closely with EBIT leadership, managers, supervisors, Human Resources, and Finance to coordinate staffing plans, onboarding activities, interview logistics, and day-to-day resource needs.

Overview:
The Resources & Business  analyst plays a critical role in ensuring EBIT teams are properly staffed, supported, and positioned for success, while maintaining strong alignment with budgetary and financial objectives. This role partners closely with EBIT leadership, managers, supervisors, Human Resources, and Finance to coordinate staffing plans, onboarding activities, interview logistics, and day-to-day resource needs. The position supports both direct EBIT hires and contracted support staff, with a focus on workforce cost management, forecasting, and data-driven resource planning. The ideal candidate is highly organized, analytically minded, and comfortable working across multiple teams in a fast-paced environment. Key Responsibilities:<ul><li>Monitor and track staffing plans to ensure alignment with EBIT business needs, hiring forecasts, an approved budget</li><li>Partner with EBIT managers, supervisors, HR, and Finance to coordinate onboarding activities for new hires, including scheduling, workspace setup, and first-day readiness</li><li>Track and analyze headcount, contractor usage, and workforce-related costs to support budgeting and forecast accuracy</li><li>Maintain accurate records related to staffing, onboarding status, resource allocation, and associated cost impacts</li><li>Support workforce planning and financial forecasting by identifying trends, risks, and variances related to staffing plans</li><li>Support process improvements related to hiring coordination, onboarding efficiency, cost controls, and resource planning</li><li>Collaborate cross-functionally to anticipate upcoming staffing, workspace, and budget needs</li><li>Assist with ad hoc projects related to workforce planning, operational support, and financial analysis</li></ul> 

Qualifications:
Required:<ul><li>Bachelors' degree in Finance, Accounting, HR, Data Analytics, or Communications</li><li>2+ years of experience in a coordination, operations, finance, HR, or administrative support role</li></ul>Preferred:<ul><li>Experience working with budgets, forecasts, or cost tracking</li><li>Experience coordinating interviews, onboarding, or staffing plans</li></ul>

Skills:
<ul><li>Proficiency with spreadsheets and reporting tools; comfortable analyzing data and financial information</li><li>High attention to detail with strong follow-through and accountability</li><li>Excellent communication and interpersonal skills</li><li>Ability to work collaboratively with diverse teams and stakeholders</li><li>Strong analytical and organizational skills with the ability to manage multiple priorities simultaneously</li></ul>

Knowledge Management Jobs in Charlestown, MA

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Knowledge Management Jobs in Charlestown, MA

Business Systems Analyst Maximus

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