Vice President, Digital Customer Experience Choice HotelsVice President, Digital Customer ExperienceNorth Bethesda, MarylandThis role sets the enterprise vision for how guests engage with Choice through the mobile app, mobile web, ChoiceHotels.com, and emerging digital platforms—from inspiration, shopping, and booking to servicing loyalty accounts, managing reservations, resolving problems with hotel bookings or stays, and receiving timely support when plans change. Success in this role is measured by sustained revenue growth, improved digital conversion, stronger loyalty engagement, higher customer satisfaction, better self-service and service-resolution outcomes, and the effectiveness of digital channels in supporting the full guest lifecycle.
Licensed Customer Service & Support Specialist Supervisor - PNC Wealth Management The PNC Financial Services Group IncLicensed Customer Service & Support Specialist Supervisor - PNC Wealth ManagementMD$49,500–$115,500 / yearPNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
NewEntry Level Automotive Customer Service Representative Jim Coleman HondaEntry Level Automotive Customer Service RepresentativeClarksville, MDFull timePolygraph Protection Act (EPPA):https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf Responsibilities - Car Sales:Greet customers in a friendly manner and listen to their requirements in order to match their vehicle needs with one in current inventory.
Customer Service Advocate II (In-Office) Blue Cross and Blue Shield AssociationCustomer Service Advocate II (In-Office)Baltimore, MD$39,240–$71,940 / yearUses knowledge of products or services by collecting and the contractual provisions that govern administration to provide customer information service and analyzing education, to interpret contractual language to the customer needs for the purpose of providing benefit utilization and limitations, to determine the need for managed care initiatives, and to administer all types of services to customers within the business segment through telephonic inquiries, written and/or electronic inquiries and claims adjustments, if applicable. ESSENTIAL FUNCTIONS: Provides first- level problem resolution to member, provider and broker inquiries via telephone by gathering and researching information; examine claim submissions verifying claim and system accuracy as well as liability, validate customer understanding of information and resolves issues based on applicable policies and procedures.
NewCustomer Experience Admin Window NationCustomer Experience AdminFulton, MDReview and action email correspondence appropriately ensuring all communication from customers is being addressed swiftly to assist both the customer and company, leading to faster resolutions and an elevated level of customer satisfaction. Enter data and upload documents accurately into systems related to customer interactions to ensure that all details are accurately documented to resolve customer needs.
Call Center Representative (Chesapeake Specialty Care) University of Maryland Faculty PhysiciansCall Center Representative (Chesapeake Specialty Care)Baltimore, MDExact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. Duties include scheduling appointments, documenting patient requests and information, coordinating work efforts with team members, and maintaining knowledge of office protocols and physician schedules.
Vice President, Digital Customer Experience Choice Hotels International IncVice President, Digital Customer ExperienceNorth Bethesda, MD$240,000–$330,000 / yearThis role sets the enterprise vision for how guests engage with Choice through the mobile app, mobile web, ChoiceHotels.com, and emerging digital platforms-from inspiration, shopping, and booking to servicing loyalty accounts, managing reservations, resolving problems with hotel bookings or stays, and receiving timely support when plans change. Success in this role is measured by sustained revenue growth, improved digital conversion, stronger loyalty engagement, higher customer satisfaction, better self-service and service-resolution outcomes, and the effectiveness of digital channels in supporting the full guest lifecycle.
Billing and Customer Service Representative Sinclair IncBilling and Customer Service RepresentativeHunt Valley, MD$19.03–$22.39 / hourThe Company owns, operates and/or provides services to 177 television stations in 79 markets affiliated with all major broadcast networks; owns Tennis Channel, the premium destination for tennis enthusiasts; and multicast networks CHARGE, Comet, ROAR and The Nest. This role is responsible for processing advertising invoices, resolving billing discrepancies, maintaining accurate account records, and assisting clients with questions related to broadcast schedules, contracts, and payments.
Customer Service Representative - State Farm Agent Team Member Yvette Schuler - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberAlexandria, VAFull timeAs a Customer Service Representative - State Farm Agent Team Member with Yvette Schuler - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Customer Service Call Center Agent VECRA IncCustomer Service Call Center AgentLanham, MDRemoteFull timeAgents will assist Maryland residents with healthcare benefits, handling an average of 30-35 inbound calls per day (with higher call volume during open enrollment). VECRA, Inc. is a service-disabled veteran-owned, woman-owned, and minority business enterprise (SDVOSB, WOSB, MBE) consulting firm.
Customer Success Specialist - Modern Retail CDK Global IncCustomer Success Specialist - Modern RetailMD$70,000–$83,500 / yearAssisting the client's dedicated CSM, The Customer Success Specialist's responsibility is to use product-specific knowledge to demonstrate the value of CDK products by providing customers with solutions to their operational needs. Develops a productive working relationship with CSM team, partnering successfully to deliver best-in-class customer service to low touch clients.
Customer Success Specialist - Modern Retail CDKCustomer Success Specialist - Modern RetailAnnapolis, MarylandAssisting the client's dedicated CSM, The Customer Success Specialist's responsibility is to use product-specific knowledge to demonstrate the value of CDK products by providing customers with solutions to their operational needs. Develops a productive working relationship with CSM team, partnering successfully to deliver best-in-class customer service to low touch clients.
NewCustomer Service Representative (Flexible Working Hours) Destination PetCustomer Service Representative (Flexible Working Hours)Brinklow, MarylandSince 2016, we’ve been serving up best-in-show care from coast to coast with day care, boarding, grooming, training, veterinary services, and more. If you love pets *and* people—and can juggle phones, customers, and the occasional muddy paw print—this is your moment.
Dry-Cleaning Attendant/Customer Service Representative - Part Time A.W. CleanersDry-Cleaning Attendant/Customer Service Representative - Part TimePhoenix, MDPart timeYour goal is to create a clean and orderly environment for our guests by ensuring that all linens and towels are well cared for and maintained. Your responsibilities will include cleaning, pressing, and folding laundry as needed.
Blood Collection Staff - Customer Service American Red Cross Blood ServicesBlood Collection Staff - Customer ServiceAnnapolis, MDAmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce. This includes collaborating with your team to transport and setup equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals.
NewBenefits Customer Service Representative (Call Center) Johns Hopkins Medical Management CorporationBenefits Customer Service Representative (Call Center)Hanover, MarylandRemoteOverview: Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Responsibilities: The Customer Service Representative (CSR) is a professional role responsible for responding to inquiries from Johns Hopkins Health Plans members, providers, and internal stakeholders.
NewCustomer Service Representative (Call Center) Johns Hopkins Medical Management CorporationCustomer Service Representative (Call Center)Hanover, MarylandRemoteOverview: Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Responsibilities: The Customer Service Representative (CSR) is a professional role responsible for responding to inquiries from Johns Hopkins Health Plans members, providers, and internal stakeholders.
NewClinical Customer Service Rep - Comprehensive Transplant Unit Johns Hopkins HospitalClinical Customer Service Rep - Comprehensive Transplant UnitBaltimore, MDThe ideal candidate will possess the highest level of Customer Service skills, knowledge of information & computer systems, the ability to work and assist with Nursing staff & Administrative staff, all in the effort to meet the needs of the unit, department in accordance to Johns Hopkins Hospital policy and procedures. What awaits you: Our competitive Benefit Package is designed to support the well-being and financial security of our employees and includes: Full medical, dental, and vision plans, Paid time off (PTO), Tuition reimbursement for you and your dependents, Tell a friend and get paid with our Employee Referral Program Bonus!
Customer Service Coordinator Ultimate Staffing ServicesCustomer Service CoordinatorTimonium, Maryland$17–$19 / hourGeneral Description, $17-$19/hourThe Customer Service Representative is responsible for understanding our firm policies and procedures and to provide exceptional care to our clients as well as full support to our internal team. * Onboard new client accounts and collect the required documentation and client information to set up their profile.
Project Support/Customer Service Manager - Vaxcom Parsons Commercial Technology Group Inc.Project Support/Customer Service Manager - VaxcomSpringfield, VA$103,500–$181,100 / yearWhat Required Skills You'll Bring: Must possess a four year college degree with at least twelve (12) years of work related experience or a combination of education and directly related equal to sixteen (16) years if non-degreed. What Desired Skills You'll Bring: Experience working with large scale facilities moves or renovations requiring monitoring/directing cleared and uncleared personnel in classified facilities.