Environmental Factors ~ The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job: Tasks are regularly performed without potential exposure to adverse environmental conditions, such as temperature and noise extremes, odors, humidity, vibrations, traffic hazards, violence, disease, or pathogenic substances. Essential Duties and Responsibilities: Provide first line troubleshooting, evaluation, and resolution of any technical problem by: Resolving the problem within fifteen minutes or submitting a work order describing the specifics and attempted resolution; Performing minor technical repairs or replacements to monitors, input devices, peripherals, computer cards, etc.