3. Develop and implement training programs (workshops and onsite training) for customers and Technical Services to maintain desired levels of customer satisfaction and referenceability 4. Manage time, territory, and accounts effectively; use computers to document activity; take initiative to make changes to improve how work is done, focus on process improvement; promote customer satisfaction; support sales objectives and organizational directives; provide data to the organization on customer use/preferences leading to customer driven design/customer usability. Also supports sales objectives by providing field technical support, serves as a technical consultant to existing and new customers, executes advanced training workshops, serves as the local resource for troubleshooting and resolving performance problems as part of customer retention activities.