To be eligible for this role, applicants must either (1) qualify as a U.S. Person, meaning a U.S. citizen or national, a lawful permanent resident (green card holder), a refugee admitted under 8 U.S.C. § 1157, or an individual granted asylum under 8 U.S.C. § 1158, or (2) be able to obtain the required export authorizations from the U.S. Department of State, the U.S. Department of Commerce, or another applicable U.S. government agency. The Help Desk Technician at Apex provides hands-on Tier 1 and Tier 2 technical support to end users, diagnosing and resolving hardware, software, operating system, application, and network issues.