This person should be a strong troubleshooter and technical leader who can manage complex incidents, lead root cause analysis, support audit and security requirements, partner across Infrastructure, Security, Network, Cloud, and application teams, and use PowerShell automation to improve operational efficiency while mentoring engineers and communicating risks, platform health, and progress to senior leadership. The ideal candidate will have deep expertise in Citrix Virtual Apps and Desktops, Citrix ADC/NetScaler, Gateway, StoreFront, FAS, PVS/MCS, WEM, and FSLogix, along with strong knowledge of authentication, SSO, MFA, PKI, AD CS, Entra ID, PingFederate, ADFS, Okta, and certificate lifecycle management.