Provides customer service to community members at the front counter and by phone to provide information as appropriate on concealed pistol licenses, handgun purchases, domestic no-contact orders, civil restraining orders, traffic infraction status, fees for services, supplemental information for detectives, vehicle impounds and repossessions, fingerprints, and police records availability Gather pertinent information from community members to assist in writing incident reports, processing initial paperwork for variety of licenses. Under general supervision; receives emergency and police calls, obtains pertinent information from the caller and routes electronic data to a central dispatch center for police/emergency response; provides assistance to the public on processes and information relating to police, criminal, and a variety of license information as appropriate; makes determinations on the eligibility for obtaining specific licenses, performing criminal records checks, updating and verifying the accuracy of computerized case files, and responding to related requests for information.