Embed with strategic customers as the hands-on technical owner from evaluation through production deployment Lead network architecture discussions with customers and partners Design, build, and deploy Alkira-based solutions in customer environments using best practices Develop automation, integrations, and tooling (Terraform, APIs, scripting) to accelerate customer deployments Collaborate directly with customer networking, cloud, and platform teams Conduct technical workshops, trainings, and whiteboard sessions for customers and partners Create design and architecture best practices, reference architectures, and deployment guidelines Provide deep technical support and troubleshooting for customers, escalating and driving resolution with Engineering Own customer success on key accounts from adoption and expansion perspective Work with Alkira Product Management and Engineering to provide feedback on upcoming features from the customers lens Track and drive key customer features/asks with Product Management through to implementation. The ideal candidate can demonstrate the key technical differentiators of the Alkira service, architect and build alongside customer teams, and help enterprises transform their network to become disruptive, creative, and innovative.