You bring the same patience and WOW factor to small business owners that great onboarding always needs, and you pair it with real technical depth: you configure complex accounts, migrate data from legacy systems, connect integrations and APIs, and when something breaks, you can reproduce it, trace it to root cause, and write it up so engineering can act on it. Lead technical onboarding for new accounts in virtual sessions, configuring the account end to end, including integrations, API, phone/communications, automations, reporting, and data flows, and showing customers how to extract maximum value from their solution.