Technical IT Support – Help Desk Avyanna TechnologiesTechnical IT Support – Help DeskBethesda, MarylandSuccess in this role requires strong customer service, communication, and collaboration skills, with the ability to diagnose technical issues, explain solutions to non-technical users, and contribute to the continuous improvement of application support services and user experience. Bachelor's degree in Computer Science or Information Systems, business, mathematics or related field and 1 year of relevant IT experience OR an Associate's degree in Computer Science or Information System, business, mathematics or related field and 3 years of relevant IT experience.
Momentum Financials Functional Strategy & Transformation Manager (Ts/Sci W/ Polygraph) DeloitteMomentum Financials Functional Strategy & Transformation Manager (Ts/Sci W/ Polygraph)Rosslyn, VA$131,000–$218,300 / yearThe wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Help Desk Specialist I (Copyright) Computer World Services CorpHelp Desk Specialist I (Copyright)Washington, DC$50,000–$59,000 / yearThis role requires strong communication, customer service skills, and the ability to follow established procedures for documenting issues, managing tickets, and coordinating with higher-tier personnel. Interacting with customers via telephone, email, and online forms to troubleshoot and resolve incidents involving networks, accounts, and IT services.
NewNight Auditor/Front Desk - LINE DC The LINE, The NedNight Auditor/Front Desk - LINE DCWashington, District of ColumbiaHandle all guest interactions, in person and over the phone, with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolve customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
NewNight Auditor/Front Desk - LINE DC The LINE, The Ned (US) & Saguaro HotelsNight Auditor/Front Desk - LINE DCWashington, DCFull timeHandle all guest interactions, in person and over the phone, with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolve customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
Digital Efficiency Analyst - ITS GCDigital Efficiency Analyst - ITSSilver Spring, Maryland$83,000–$96,000 / yearUses data analytics to examine user behavior patterns, help desk ticket trends, and technology adoption rates across departments to identify gaps and opportunities for improvement. Position requires a unique combination of technical expertise, business acumen, and interpersonal skills to successfully drive the GC’s ongoing digital transformation while optimizing the technology investment across the organization.
Help Desk Specialist - Level 2 Stratum NetworksHelp Desk Specialist - Level 2Annapolis Junction, MarylandAs leading experts in their fields, our certified and highly experienced network, software development, IT support and security professionals are able to provide the necessary design, implementation, and consulting services to meet the demanding requirements of mission-critical networks. S TRATUM NETWORKS OVERVIEW: Stratum Networks is a rapidly growing information assurance and cybersecurity solutions company with expert knowledge of implementing secure infrastructure, providing security integration, development, assessment and training solutions.
Service Desk Lead Jcd StaffingService Desk LeadWashington DC, District of ColumbiaCompensation: $105,000.00 per year JCD Staffing is a specialized staffing and consulting firm, focused on working with highly talented technical individuals to provide our clients with a unique, successful hiring experience. Stay updated on new technologies and industry trends to enhance help desk operations and user support.
Help Desk Specialist I (Tier I Agent - Internal) Aretec Group IncHelp Desk Specialist I (Tier I Agent - Internal)Ashburn, VAEscalate incidents to Tier 2 or Tier 3 support teams, including internal CBP groups and third‑party vendors, using ticket transfer and warm‑call transfer methods. Respond to incoming incidents, service requests, and inquiries via internal 800 number, live agent chat, self‑service tickets, and email.
KNOWLEDGEBASE AND EVENT SUPPORT SPECIALIST Capitol Technology UniversityKNOWLEDGEBASE AND EVENT SUPPORT SPECIALISTLaurel, MDThis position creates knowledgebase articles, user guides, instructional videos, and other support materials; manages content across WordPress/Elementor, Confluent, and monitors the Help Desk; supports routine Canvas needs; and provides technical assistance for virtual, hybrid, and on-campus events. Associate degree, relevant certificate, or two years of related experience in educational technology, information technology, communications, technical writing, digital media, customer support, or a similar field.
Help Desk Specialist II (CRS) Computer World Services CorpHelp Desk Specialist II (CRS)Washington, DC$59,000–$70,000 / yearThis position supports end users across multiple channels-including phone, email, chat, remote tools, and in person-and is responsible for resolving incidents beyond the capabilities of entry-level staff. The Specialist II delivers concierge-level service, performs in-depth troubleshooting, documents all work in the ticketing system, and ensures timely resolution in accordance with SLAs, policies, and procedures.
IT Service Desk Analyst I XometryIT Service Desk Analyst INorth Bethesda, MD$55,000–$70,000 / yearFull timeIn this role, you will provide first and second-level technical support to end-users across multiple channels (Slack, Jira Service Management, and in-person), efficiently diagnosing and resolving a wide range of IT issues. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
Knowledge Management Specialist, Digital Support Operations BixalKnowledge Management Specialist, Digital Support OperationsFairfax, Virginia$77,000–$87,000 / yearThis project supports a large-scale outreach and engagement effort, delivering strategic communications, content and creative services, digital strategy, and audience engagement across public-facing websites, applications, and social media platforms. Experience providing tiered customer or program support, working to defined acknowledgment and routing timeframes with a ticketing or case management system, and familiarity with ITIL practices for knowledge management, incident, problem and change.
System Engineer Ntiva, Inc.System EngineerBethesda, MDThis includes following Ntiva's IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). You will deliver scheduled onsite support, address recurring and ad hoc technical issues, and drive continuous improvement through project involvement/support, trend analysis, problem management, and clear documentation.
SOC Support Specialist- Eastern Time Zone HuntressSOC Support Specialist- Eastern Time ZoneColumbia, MDRemoteHuntress stops hidden threats that sneak past preventive security tools by utilizing our award-winning security platform and expert human threat hunters through dynamic products, including Managed EDR, MDR for Microsoft 365, and Managed Security Awareness Training. Collaborate with Security Operations/Tactical Response, Detection Engineering, Product Support, Engineering, Product teams, Sales/CAMs, and Support Leadership to clarify detection coverage, data gaps, product behavior, partner needs, and next steps.
Systems Analyst II DataLab USASystems Analyst IIGermantown, MD$70,000–$90,000 / yearWe combine sophisticated technology, cutting edge analytics and an intrinsic understanding of marketing to build large-scale addressable marketing programs for Fortune 500 companies. The final annual salary offered to the selected candidate will vary based on factors such as qualifications, skill level, competencies, the scope and responsibilities of the role.
IT Desktop Support Coordinator Lead University of MarylandIT Desktop Support Coordinator LeadMarylandUtilize expertise with MacOS, JAMF, VDI, scripting, BitLocker, Active Directory,Microsoft Azure, InTune, Office 365, OMS, and Amazon Web Services to optimize system performance and ensure secure operations. **This position is considered essential and may be required to work at the normal work location or an alternative location during a major catastrophic event, weather emergency, or other operational emergency to help maintain the continuity of University services.**.
Senior Linux Systems Administrator - Quality Assurance LeidosSenior Linux Systems Administrator - Quality AssuranceLaurel, MarylandThe Leidos Intel Sector combines technology-enabled services and mission software capabilities in the areas of cyber, logistics, security operations, and decision analytics to support Intelligence Community customers as they address evolving national security challenges. As a Senior Linux Systems Administrator – Quality Assurance, you will leverage your experience to resolve complex operational issues, improve Linux platform reliability, and ensure systems remain ready to support testing, deployment, and mission execution.
Digital Transformation Outreach SME Orbis OperationsDigital Transformation Outreach SMEAnnapolis JunctionRequired Clearance: Active Security Clearance required at the Top Secret (TS)/Special Compartmented Information (SCI) level and appropriate level Polygraph Role Description: The successful candidate will provide direct user support to customers using the tool suite for questions regarding account administration, system, and network status. Orbis Operations is seeking an IT Specialist/Outreach SME with DX (Digital Transformation) and Technical Writing experience to support its government customer in Annapolis Junction, MD.
Digital Engagement Specialist Children's National HospitalDigital Engagement SpecialistDC$54,683.20–$91,145.60 / yearPlease note that it is the policy of Children's National Hospital to ensure a "drug-free" work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Independently perform daily administration of patient portals, intake tools, mobile apps, self-scheduling, telehealth platforms and interoperability tools, including user accounts, system configurations, and security settings.