Meets with prospective residents, answers prospects questions, conducts property and apartment tours with prospects to include upstairs and downstairs levels, obtains necessary initial information from prospect, and reviews lease requirements summary with prospect taking professional measures to solicit prospect to complete an application form; Prepares and maintains complete resident file system assuring all necessary forms, records, leases, agreements, etc., are contained in the file and are kept current taking necessary steps to maintain current status of each file; Record resident service requests accurately and in detail to assist the maintenance team in the timely completion of all requests. Receives phone inquiries directing the call to the proper party or recording messages correctly; Receives phone calls from prospective residents obtaining necessary information from caller, quotes availability of specific apartments and prices, and encourages the prospective resident to schedule a visit to the property.