Outreach/Prospect for new clients and territories • Process and support the shipment of new client sample library requests • Follow up on quotes and after sales follow up, nurturing existing relationships with consistent follow-up • Process credit card payments, record deposits in Business Central, release orders, and follow-up on balance due notices to collect payments • Assist in coordinating correct freight charges for client orders and ensuring ship-to information is complete; provide tracking updates as needed • Update approvals for CFAs/SFAs / DFAs • Run weekly Order Status reports, manage open orders, update clients as needed, and review order hold reports • Initiate customer service claims to Client First teams, organizing replacements/local repairs as needed and track through resolution • Complete and submit refund request forms for overpayments • Provide and send sample/tear sheets and perform fabric shops as needed • Assist with mailers and create eblasts. • Bachelor's degree or equivalent work experience • 1-2 years working in a retail, design, or showroom environment • Excellent interpersonal and communication skills (written and verbal) • Organized, detail-oriented and ability to multi-task • Proficient in Microsoft Word/Excel/Outlook • Work with clients or partner showrooms on the phone as needed • Fluent in one of the following languages is a strong plus to fulfill the role: French, Italian, Spanish, Russian, German, Arabic.