Provides customer service to library patrons and the public; • Provides assistance and information related to library programs, services, materials, facilities, equipment, fees, procedures, or other issues; • Responds to questions and complaints related to library operations; • Researches problems and initiates problem resolution; • Greets visitors and directs to areas of library; • Assists patrons with various library services; • Assists patrons in requesting, selecting, and locating library materials; • and researches book titles, book availability, patron records, or related information. • Develops and maintains library programs, collections, and general operations; • Designs and implements programming to targeted readership; • Maintains records of program participation; • Assists in developing goals and objectives for area of specialty; • Recommends, develops, and implements programs and policies to achieve established objectives; • Recommends allocation of financial, staffing, equipment, space, and bibliographic resources; • Interprets and explains goals, objectives, and policies to the public; • and coordinate physical facilities in assigned area.