Unit: This position is represented by the Steelworkers Union Skills, Knowledge, Abilities & Experience: Excellent interpersonal and communication skills; Experience working with children, teens, and/or adults in an urban setting preferred; Ability to navigate and interpret CLP policies and procedures; Strong computer skills, including the use of the internet and MS Office; Knowledge of current technological and workforce trends; Ability to work as part of a team; manage assignments and responsibilities effectively in a busy urban environment; Bilingual or multilingual a plus; Responsibilities include, but are not limited to : Assisting customers of all ages with information, digital, reader’s, and learning services, and accessing library special services, Providing customers with excellent service assistance in person, over the phone, and electronically, serving in a high profile, high energy public service role; Working in conjunction with the Library Services Manager and other neighborhood location staff to provide service across age ranges. Facilitating and publicizing programs, including programs at the Library, outreach locations, and other non-traditional settings to meet community needs; performing community outreach and representing the Library throughout the community; Help adult customers build digital skills by providing instruction and troubleshooting in one-on-one computer situations and in workshops with the goal of developing confidence and self-sufficiency in customers surrounding technology and the job search process; Participate in collection maintenance activities as directed by the LSM, librarians, and/or Collections Services staff.