Using EBP protocols within the EMR determine appropriate disposition and next steps to include potential scheduling patient with right level of care *Applying the ANA Code of Ethics for Nurses to professional practice *Supporting the clinical and administrative operations of telehealth across practice settings *Utilizing Emory approved technology and platforms in the delivery of patient care *Triage and assess patients for telehealth appropriateness and schedule when indicated *Serving as a liaison between patient and provider *Resolving any pharmacy and/or medication issues in conjunction with provider order *Documenting, updating, and maintaining patient medical records *Identifying and reporting patient safety and quality issues *Acting as an advocate for the patient *Supporting the promotion of optimal health outcomes *Educating patients on the provider's plan of care *Deescalating calls to a reasonable outcome for all parties *Supporting other service lines as needed *Participate and actively engage with the team and health system partners *Attend staff meetings, huddles, organizational meetings, and other meetings as indicated *Actively utilize /read TEAMS, email and other fluid informational materials to maintain current knowledge, systems initiatives, and other ongoing communications. chemicals/gases/fumes/vapors, communicable diseases, electrical shock, floor surfaces, hot/cold temperatures, indoor/outdoor conditions, latex, lighting patient care/handling injuries, radiation, shift work, travel may be required, use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.