Acts as a liaison between physicians and patients, fielding phone calls, follow-up with patients, referring physicians and their support staff, clinical justification for insurance reimbursement of patient medication, answering questions, scheduling outpatient office visit appointments, and communicating lab results. An LPN in an administrative role acts as a liaison between physicians and patients, fielding phone calls, referring physicians, clinical justification for insurance reimbursement of patient medication or procedures, communicates lab results and patient education They document patient information in Epic.