Emotional Requirements • Communication: listen, explain, reporting, and provide non-judgmental support • Calmness: think quickly and clearly, and to be flexible, remaining calm while dealing with emergency situations and unexpected incidents • Stamina and Stability: work effectively under pressure and throughout the duty day without becoming aggravated or upset • Interpersonal Skills: interact with students, families, district staff, and community agencies, respecting social, cultural, and spiritual diversity, do not take offense, and to be able to calmly move forward with the day even if the parent or staff person has said something hurtful • Emotional Strength: deal with difficult situations and calmly move forward with the day, assume responsibility and accountability for actions. Provider of Care Role Assess students health through observation, screening procedures, and communication to establish a protocol permitting students to function effectively at school, home, and community.