Reporting to the Head of IT & Infrastructure, you will own the day-to-day end-user experience—device lifecycle, identity and access, conference room and A/V, and Tier 1/2 support across Linux, macOS, and Windows—while also owning the larger cross-functional projects that shape how the whole company works: onboarding at scale, workplace technology buildouts, service-desk maturity, and the tooling and automation behind them. Complex Project Ownership (Cross-Functional): Own complex, cross-functional projects end-to-end: scope, plan, execute, and land initiatives such as onboarding-at-scale, conference room and lab buildouts, ITSM/CMDB rollouts, and identity and MDM migrations.