Ability to interact positively and professionally with judges, attorneys, prosecutors, law enforcement officers, employees, felony offenders, other parties to litigation and members of the general public with widely divergent socio-economic and cultural backgrounds and varying levels of communication skills. Responds appropriately to callers and walk-ins addressing questions and concerns of attorneys, parties, court personnel, law enforcement personnel, victims, families, witnesses and others regarding departmental procedures, schedules, case information and related issues.