Design, configure, and support Microsoft Dynamics 365 CRM and its connected commercial technology ecosystem — including Sales, Marketing, territory and pricing functions, and integrations with ERP, eCommerce, PIM, identity, and partner portal platforms ensuring platform reliability, data integrity, and alignment with business process needs. CRM BSA partners directly with Sales, Marketing, Finance, Customer Support, and IT stakeholders to elicit and validate requirements, design functional solutions, and lead the projects that deliver them from discovery through implementation, adoption, and sustained operation.